Front Office Coordinator/Medical Assistant

Job Description

Job Description

Position: Front Office Coordinator/Medical Assistant
Company: Medi-Weightloss of Hockessin

Schedule: Tuesday - Saturday, 30+ Hours

Embark on a fulfilling journey with Medi-Weightloss in Hockessin – a dynamic workplace dedicated to preventive medicine. Join our talented team and play a pivotal role in delivering exceptional patient care, contributing to improved quality of life. Make a difference and be part of The One That Works!

Why Join Us:
• Rewarding Environment: Enjoy a workplace that prioritizes preventive medicine and holistic well-being.
• Talented Team: Join a skilled and collaborative team committed to making a positive impact.
• Career Growth: Take advantage of opportunities for professional development and skill enhancement.

Essential Job Functions

• Utilizes a multi-line phone system to answer and route incoming calls efficiently.

• Conducts follow-up calls to patients, ensuring their progress is discussed and concerns are addressed.

• Verifies insurance information and facilitates insurance-related processes.

• Provides outstanding service by creating a friendly environment, greeting patients, and maintaining high customer service standards.

• Processes accounts receivable transactions accurately and securely.

• Monitors inventory levels of clinical and office supplies.

• Trains additional staff on daily procedures when requested by the office manager and/or physician.

• Participates in clinic marketing efforts to enhance profitability and success.

• Assists with opening and closing procedures.

• Assists with and oversees daily operations during periods when the Operations Manager is offsite or unavailable.

• Participates in ongoing training and education to maintain competency and support the implementation of evolving clinical and operational protocols.

• Adapts to changes in clinic workflows, policies, and procedures to promote operational efficiency and consistency.

• Contributes to safe, effective, and patient-centered care while performing all responsibilities within the scope of the role and applicable credentials.

Additional Clinical Duties (Based on Credentials)

• Obtains patient vitals, EKG, and performs phlebotomy.

• Administers IM injections.

• Prepares laboratory order forms and obtains patient laboratory results.

• Assists physicians or mid-level practitioners with patient referrals to other healthcare professionals.

• Documents patient progress notes in the patient chart and/or EMR.

• Conducts follow-up calls to patients to discuss progress and address concerns.

• Performs other clinical duties as required.

Other Skills/Abilities:
• Motivational counseling/advising skills.
• Strong multitasking and critical thinking abilities.
• Excellent interpersonal and human relations skills.
• Exceptional communication skills, both oral and written.
• Ability to maintain confidentiality and work within a team and corporate structure.

Qualifications:
• High school diploma or GED certificate.
• Associate or bachelor's degree (a plus).
• Medical receptionist experience preferred.
• Familiarity with EMR systems preferred.

If you are passionate about fostering a healthy lifestyle, improving the quality of life, and seeking a fulfilling career with work-life balance, apply now for the Front Office Coordinator position at Medi-Weightloss. Be a part of our mission to make a positive impact on the lives of our patients and contribute to a healthier community.

Join us and be part of The One That Works!

Salary: competitive + benefits