Call Center Manager

At Property Excellence Group, the Call Center Manager is the engine behind every qualified lead and every signed contract. Lean on 8+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $91,000 - $131,000.

Key Responsibilities

• Stitch together a referral program Property Excellence Group customers want to share
• Qualify hard, so the manager team only chases real money
• Mine Customer Feedback Analysis data for the deadline-driven story that wins the room
• Cultivate referral channels and strategic partnerships in Roanoke
• Wire Account Management and Kustomer together so marketing hands sales clean leads
• Turn churned sales marketing logos into win-back targets with a plan
• Carry a $91,000 - $131,000-tier quota and the playbook to hit it

What You'll Bring

• 7+ years navigating the politics that sales marketing work attracts
• Fluency across Customer Feedback Analysis and Initiative, with strong opinions on both
• Manager-caliber judgment about when to upscale and when to absorb
• Judgment seasoned by at least 7 years of real consequences
• Professionalism, integrity, and discretion with sensitive information

Property Excellence Group is what happens when data-driven engineers in Roanoke decide that good enough is the enemy of great Freshdesk. We value clear writing and honest conversation over status games and politics.

Beyond the $91,000 - $131,000 headline, we hand you a mentor, room to grow into manager work, and the freedom to shape your own week.

This one is current, freshly dated, and very much hiring.