Patient Care Coordinator-Float

Job Description

Job Description

New England Cancer Specialists is looking for a full-time, dynamic Patient Care Coordinator - Float (PCC)

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference every day. We are proud to be the first Dana Farber Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day. in our Topsham and Lewiston Maine Clinic.

The PCC serves as face to face/over the phone daily contact for patients when in clinic. They schedule and coordinate all appointments, including booking scans, labs, procedures, follow up visits as well as maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, and assisting patients to ensure they have a positive and professional experience at all times. .

Job Duties :

• Obtain records relevant to upcoming visit.
• Schedule any ordered outpatient appointments (i.e. transfusions, labs, procedures, etc.)
• Scan documents into patient charts.
• Answers multi-line phone, triage calls, resolve issues and answer non-clinical questions, redirects callers if necessary, takes detailed messages and/or forwards calls to appropriate persons.
• Manages and resolves appointment conflicts proactively.
• Works with outside partners to obtain prior authorizations
• Maintain confidentiality, meet deadlines, and able to problem solve.
• Demonstrate superior customer service skills and ability to be an effective team player.

• High School Diploma/GED, with two or more years of experience in a health care environment required.
• 2+ years of Administrative experience, preferably in a healthcare setting
• Knowledge of medical terminology
• Strong customer/patient service experience.
• Organizational and problem-solving skills, attention to detail and ability to prioritize all tasks.
• Ability to convey information both in writing and verbally. Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact and diplomacy.
• Proficient computer skills with previous experience using an electronic medical records system required.

Benefits

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored retirement program, generous Paid Time Off in addition to 10 Company-paid holidays, a Wellness Program, and other voluntary benefits.