Assistant Training Manager

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at DescriptionRole Definition A Trainer is responsible for conducting New Hire communication training in a classroom setting. They will also provide feedback and coaching to agents on their communication skills and spoken English. Additional responsibilities include conducting audit transactions for agents, following guidelines set by the client or TT.͏Roles and Responsibilities:Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.Ensure all new employees complete the defined new hire learning path for their respective roles.Participate in and lead Knowledge Acquisition and Knowledge Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.Support new hires during OJT Training and go-live.Manage and provide refresher and remedial training for existing employees.Maintain trainee data and information in the central repository to ensure audit readiness.Generate training reports regularly.Provide feedback and coaching to analysts.Analyze training needs for employees and serve as the single point of contact for any training requirements.Own account-level training metrics.Adhere to training guidelines defined by the Business Unit training function.Collaborate with operations to bridge gaps during training.Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.͏Skills Required Proficiency in MS Office (Word, Excel, PowerPoint)Familiarity with local communication nuances and potential language errorsExcellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)Strong training and rapport-building skillsExceptional organizational skills and a methodical approach to tasksAbility to provide constructive feedback and coachingStrong analytical, reading, learning, and research skillsDemonstrated customer service skillsEligibilityMandatory GraduateAt least 3 yrs of Trainer ExperienceMandatory Skills: Training (Ops). Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.