Teller

Teller Position

Location: 830 Groves St. Lowell, NC 28098 Job Grade: 5

Primary Functions:

• Under the direction of the Branch Manager, Assistant Branch Manager or Lead Teller, perform a variety of duties related to all phases of teller work, including proper receiving and disbursing of withdrawals, checks, deposits and payments.
• Maintain compliance with all credit union policies and procedures.
• Provide a positive and efficient member service experience.

Responsibilities:

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Adheres at all times to the "check cashing policy" and "deposit hold policy" and all policies related to job responsibilities.
• Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Issues official checks.
• Handles the disbursement of cash withdrawals.
• Processes Visa payments and cash advances.
• Processes coin transactions.
• Assist with the file maintenance on change of addresses and phone numbers.
• Balances cash drawers each day within the "Cash Balancing Standards" and reports results by the end of each business day.
• Under dual control opens and post night drop deposits daily.
• Consistently demonstrates a helpful, friendly attitude.
• Looks for opportunities to effectively educate members on the features and benefits of Credit Union products and services.
• Maintains proper amounts of currency and coin in till.
• Understands role in case of robbery, whether victim or bystander, and knows proper Robbery procedures.
• Knowledgeable of disaster recovery plan and post-disaster procedures.
• Maintains a neat and orderly work area and ensures that all negotiable and confidential records are properly secured.
• Perform job duties in accordance with the Credit Union's values, mission and vision.
• Performs other duties as assigned.

Minimum Requirements:

• High School diploma or equivalent.
• Six months retail teller or retail experience preferred.
• Excellent communication and interpersonal skills and a desire to interact with members.
• Ability to handle high volume of transactions accurately and efficiently.
• Must have basic computer skills and ability to use Microsoft Outlook.