Floor Clerk

Job Description

Job Description

Salary: $16.90 DOE

There is one (or two) part-time hourly positions for a new Floor Clerk/Closer position. Those hired in this position will be trained as a floor clerk and also trained as a Closer to help to reset the store for the next day.

Evenings and weekends will be required, however, once trained may also be scheduled for non-closing shifts if needed.

Floor Clerks provide exceptional and enthusiastic service during all activities including, but not limited to, register transactions, addressing customer questions, promoting store programs and events, processing ownership applications, answering phones, store conditioning, assisting new hire training, providing peer-coaching and feedback, supporting other departments and other tasks as assigned by the Floor Manager.

Store Closer shifts will include following a store-walk check list including spot cleaning, product facing, emptying trash & recycling, communicating areas needing attention, washing floors, and bathrooms. Those working the Closer shift will paid an additional $0.50/hour differential.

Benefits include a minimum of 40 hours PTO in the first year of employment and an employee discount and potential cross-training into other departments upon completion of initial training.

ESSENTIAL JOB FUNCTIONS - Front End

Provide Excellent Customer Service

• Create an authentically friendly and welcoming environment by greeting all customers at the registers and acknowledging customers throughout the store.
• Maintain knowledge of store and team policies and expectations, ownership services, cooperative values and principles, merchandise, location of products, and in-store promotions.
• Maintain professionalism, enthusiasm and composure at all times, especially during complicated transactions or when dealing with an unsatisfied or disruptive customer.
• Answer customer questions and make product recommendations based on individual customer needs and lifestyle or direct to appropriate departments/staff as needed.
• Educate customers about and promote ownership, store programs, special offers, events, etc.
• Maintain continuous awareness of customer satisfaction and safety, and seek appropriate support when necessary to meet customer needs and exceed customer expectations.
• Demonstrate professional telephone and intercom skills, calmly multitasking as needed.
• Answer incoming calls in a timely manner and handle/route them appropriately.

Cashiering & Register Transactions

• Open and close cash tills and registers according to department policies and procedures while maintaining consistent cash accuracy; understand, meet and exceed cashiering variance expectations.
• Complete all register transactions efficiently and quickly by properly keying or scanning products into point of sales, recording payment, providing accurate change and offering a printed receipt and bag.

• • Follow all cash handling procedures.
  • Receive payment and give change accurately.
  • Avoid common errors related to giving change and voiding transactions.
  • Enter correct departments and correct prices for products.
  • Maintain a working knowledge of available products and product look up numbers (PLUs).
  • Process returns, exchanges, paid-outs and other advanced register transactions with approval from a Lead Floor Clerk, Floor Supervisor, or Floor Manager.

• Adhere to all sales enforced policies and laws (alcohol sales, discount eligibility, ownership, etc).
• Bag groceries and assist with carry-outs as needed.
• Maintain a clean and safe register area.

Store Conditioning, Maintenance & Safety

• Maintain cleanliness and organization of the register area, store front, caf area, shopping carts/areas, employee break room, employee restroom, others areas as assigned by Floor Supervisors or the Floor Manager, and assigned locker and workspaces.
• Maintain stocking level of all Front End and general floor supplies.
• When not attending to register duties, face product and clean in all departments.
• Maintain knowledge regarding store safety standards and procedures, and report any issues to the Floor Supervisor, Floor Manager
• Actively participate in store-wide conditioning and maintenance programs.

Contribute to a Positive Work Environment

• Adhere to all policies, guidelines and procedures outlined in the Co-op Employee Handbook and all Front End materials.
• Work in a positive, cooperative and professional manner with all co-workers.
• Actively participate in all store, team and culture building activities.
• Set a positive example for co-workers.

Other Duties

• Enroll and activate new ownerships on behalf of the ownership services department, and process ownership renewals through the point of sales system.
• Participate in new hire training as assigned.
• Attend and actively participate in all store and team meetings, and scheduled trainings.
• Read all newsletters, memos, resource materials and email communications; respond as needed in a timely manner.
• Regularly check and maintain cleanliness of assigned mailbox.
• Other duties as assigned by the Floor Manager (or a Floor Supervisor on behalf of the Floor Manager)

COOPERATIVE PRINCIPLES

The seven cooperative principles are guidelines by which all co-ops put their values into practice. All staff are expected to be familiar with and work toward these principles.

1. Voluntary and Open Membership
2. Democratic Member Control
3. Member Economic Participation
4. Autonomy and Independence
5. Education, Training and Information
6. Cooperation among Cooperatives
7. Concern for Community

KNOWLEDGE AND SKILLS

Minimum Education:

• N/A

Minimum Experience:

• Basic math and calculator skills
  • Prior experience retail experience preferred.
  • Knowledge of inventory control practices preferable.

Language Skills:

• Ability to speak effectively in English and extend excellent customer service to customers, staff, vendors, and community members.
• Read and interpret documents in English such as operating and procedure manuals and signage.
• Write occasional notes, reports, and/or summaries in English.
• Proper and professional use of the phone system.

Computer Skills:

• Sufficient computer skills that will allow use, in a proficient manner, all Company-issued software programs, including but not limited to Microsoft Office programs (Word, Excel) and Internet navigation.

Reasoning Ability:

• Skills and logical reasoning, which will provide sound judgment and accuracy when carrying out procedures for training staff and buying for the department.
• Ability to handle multiple demands and pay attention to detail.
• Stay focused and on-task.
• Ability to follow written and verbal instructions.
• Calmly manages difficult or emotional customer situations.
  

PHYSICAL JOB DESCRIPTION

Typical Working Conditions:

Employees will be standing for prolonged periods of time on a concrete or rubber mat floor. There may be some stair climbing to retrieve supplies, to use office equipment if needed, and to access the cash office. Employee may have limited duration exposure to outside temperatures and conditions. Hot or cold outside temperatures is dependent on the season. Must be able to lift heavy grocery bags, boxes, and special orders for customers.

Equipment Used:
Employee is responsible for the proper use of the point of sales system (Catapult), cash drawer, credit card machine, cash handling equipment, phone/intercom system, time clock, scanning/copy machine, desktop computer and other equipment as directed. Employee may wear protective clothing or gloves as necessary.

Essential Physical Tasks:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and walk for prolonged periods of time and frequent use of keyboard, touch screen and reading of computer screen. The employee is constantly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 20 pounds with an occasional need to lift and/or move between 21 to 50 pounds. There may be the occasional need to climb, stoop, kneel, or crouch and rarely crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: Chico Natural Foods Co-op will make every effort to meet a request for disability accommodation. We complywith the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, or skills/agility tests. If you require accommodation to participate in our application process, please contact the HR Manager.