Dental Front office Manager

Job Description

Job Description

Dental Office Manager — Sears Dental Works (Jacksonville, FL)

Sears Dental Works is seeking an experienced Dental Office Manager to lead operations, strengthen systems, improve collections, and elevate patient experience in a growing, technology-forward dental practice.

This is not a passive administrative role. This position is responsible for driving performance.

Responsibilities

Lead daily front-office operations including scheduling strategy, insurance workflows, and patient communication

Manage insurance verification systems with accuracy and accountability

Oversee treatment acceptance coordination and financial arrangements

Track and improve collections, production efficiency, and schedule utilization

Supervise front desk team performance and accountability standards

Coordinate hygiene scheduling efficiency and doctor productivity alignment

Implement workflow improvements using Dentrix and automation tools

Monitor KPIs including:

Production vs collections ratio
Schedule fill rate
Treatment acceptance rate
Outstanding claims aging
Reactivation success

Maintain a polished, professional patient experience from first call through treatment completion

Serve as the communication bridge between doctor, assistants, hygienists, and administrative staff

Required Qualifications

Minimum 3 years dental front-office experience

Minimum 1 year dental office leadership or supervisory experience preferred

Strong working knowledge of dental insurance systems and claim workflows

Dentrix experience strongly preferred

Confidence presenting financial treatment plans to patients

Ability to manage multiple priorities without losing accuracy

Professional communication skills with both patients and team members

Preferred Experience

Experience improving collections performance

Experience managing PPO insurance workflows

Experience implementing scheduling efficiency systems

Experience supporting growth-focused dental practices

Familiarity with AI communication tools such as Emitrr or similar patient engagement platforms

Performance Expectations

Maintain collection ratio above 96%

Reduce insurance aging over 30 days

Improve treatment acceptance consistency

Support schedule optimization for hygiene and doctor columns

Help implement systems that support practice growth toward $2M annual production

Compensation

Competitive hourly or salary compensation based on experience

Performance incentives available based on collections and operational benchmarks

Leadership role with long-term growth opportunity

About Sears Dental Works

Sears Dental Works provides comprehensive family, cosmetic, and implant dentistry in a modern digital practice environment focused on efficiency, patient education, and long-term relationships.