Senior Corporate Travel Advisor

Corporate Travel Advisor III Scottsdale, AZ About the Role We’re excited to share that Spencer Corporate Travel, a LodgeLink company, is preparing for a launch in North America. We are hiring for a Corporate Travel Advisor III for North America, based out of our US Head Office located in Scottsdale, AZ. This role is 100% in office. This senior, highly skilled role is responsible for delivering premium, white‑glove travel services to C‑suite executives and senior leaders supporting LodgeLink corporate clients. The ideal candidate is a seasoned corporate travel professional who thrives in a fast‑paced, executive‑support environment. You are trusted by senior leaders, confident in managing complex and high‑risk itineraries, and known for your discretion, precision, and calm approach under pressure. You take pride in delivering a premium, white‑glove travel experience and are motivated by accountability, service excellence, and continuous improvement. You are equally comfortable executing flawlessly today while contributing to smarter, more standardized travel processes for the future. This in‑office role reports to the Travel Department Team Lead, with an indirect reporting line to the GM, Spencer Corporate Travel, North America. Responsibilities Provide end‑to‑end travel management for executive and VIP travelers, including complex domestic and international itineraries. Serve as a trusted advisor to clients by proactively anticipating needs and offering strategic travel solutions. Expertly manage all air customer‑requested ticketing with a strong understanding of First Class and Business Class air travel, including fare construction, ticketing rules, exchanges, and refunds. Handle same‑day changes, irregular operations (IROPs), and time‑critical requests with confidence and accuracy. Ensure adherence to client travel policies, programs, supplier agreements, duty of care, and service standards. Maintain strict confidentiality and professionalism when supporting senior leadership and sensitive travel needs. Collaborate proactively on process standardization, process‑building, and technology considerations to support the company’s goals and mission. Provide after‑hours, weekend, and holiday support as required by executive travelers and client service level agreements. Be available to support urgent travel disruptions and last‑minute changes outside of standard business hours. Qualifications Advanced, hands‑on proficiency in Sabre GDS (air, hotel, car, ticketing, exchanges, refunds). Strong working knowledge of international fares and premium cabin ticketing rules and requirements. Proven experience supporting C‑suite, executive, or VIP travelers in a corporate travel environment. Exceptional attention to detail, time management, and problem‑solving skills. Strong verbal and written communication skills with a high level of professionalism and discretion. Highly proactive, requiring minimal supervision. Demonstrates excellent organizational skills and attention to detail. Performance Metrics (KPIs) and Service Standards (SLAs) Meet or exceed SLA targets for response time, turnaround time, and first‑contact resolution. Maintain high traveler satisfaction scores and service quality ratings. Achieve ticketing accuracy and QC compliance standards. Demonstrate consistent policy compliance and cost‑effective decision‑making. Professional Traits Calm, confident, and solutions‑focused under pressure. Proactive, organized, and adaptable. Committed to delivering an exceptional executive travel experience. Benefits Building a diverse and inclusive team, supporting career growth and development. Competitive compensation package, including short‑ and long‑term incentives. Share Appreciation Rights program for salaried employees. Paid vacation days and sick days. An employee charitable donation program. Hotel and travel discounts. Comprehensive options for benefits, with cost‑sharing between the company and the employee. 401K matching program. We are an Equal Opportunity Employer. Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. #J-18808-Ljbffr Global Business Travel Association