Account Representative - State Farm Agent Team Member

Job Description

Job Description

Compensation: $35,000–$75,000+ annually, combination salary + uncapped commission

We’re looking for a customer-focused, motivated professional to join our in-office team at our Cary, NC 27519 location.

No remote work available.

This is more than answering phones and processing policy changes. You’ll help existing customers solve problems, understand their coverage and billing, and identify opportunities where we may be able to help with additional insurance and financial services.

What You’ll Do

• Provide prompt, accurate service to existing customers by phone, email, and other agency channels.
• Handle policy changes, billing questions, payments, transfers, claim submissions, and other service requests.
• Research premium increases, decreases, and account discrepancies.
• Process cancellation requests and make appropriate retention efforts.
• Complete assigned sales and service tasks accurately and on time.
• Identify additional insurance needs during customer conversations.
• Make Life Insurance and Financial Services pivots and schedule qualified appointments with the Agent.
• Participate in daily service, activity, and production goals.
• Maintain accurate documentation and follow customer issues through resolution.

What We’re Looking For

We want someone who communicates well, takes ownership of their work, enjoys helping people, and is comfortable being held accountable to measurable goals.

You should be organized, coachable, detail-oriented, able to multitask, and willing to have sales conversations when you identify a legitimate customer need.

Insurance experience is helpful, but the right attitude, work ethic, and willingness to learn matter.

Licensing Requirements

You must currently hold or be willing to obtain and maintain the required North Carolina insurance licenses:

• Property & Casualty Licenses onboard to start
• Life and Health Licenses within 90 days
• Complete required training and continuing education



Compensation & Benefits

$35,000–$75,000+ annually, combination salary + uncapped commission

• Paid vacation and personal/sick time
• Performance-based compensation opportunities
• Ongoing training and coaching
• Professional licensing and development
• Growth opportunities within the agency

If you’re looking for a role where you can take care of customers, develop professionally, and have your performance directly influence your earning potential, we’d like to hear from you.

Apply through LinkedIn to be considered.

State Farm Employment Disclosure

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.