Mortuary Manager (Elk Grove)

Mortuary Manager – Elk Grove Location

East Lawn is seeking an ambitious, well-organized, detail-oriented Mortuary Manager to lead our Elk Grove location. This is an important leadership role for a licensed funeral professional who takes the funeral profession, California law, regulatory compliance, and compassionate family service seriously.

The Mortuary Manager is responsible for overseeing the daily operations of the funeral home and mortuary team, ensuring that families receive professional, respectful, accurate, and timely service. This position requires a strong leader who can support employees, maintain high service standards, promote accountability, and help protect the positive culture of East Lawn.

We are looking for someone who leads by example, communicates clearly, stays calm under pressure, and understands the importance of professionalism, discretion, and care in every interaction with families, staff, clergy, vendors, and the community.

At East Lawn, our work is meaningful, personal, and deeply connected to the families and communities we serve. The Mortuary Manager at Elk Grove will have the opportunity to lead a respected location, support a dedicated team, and make a direct impact on the experience families receive during some of life's most difficult moments.

This role is a good opportunity for a licensed funeral professional who wants to be part of a respected local company, help strengthen and grow the Elk Grove location, and lead in an environment where compassion, professionalism, accountability, compliance, and service excellence matter. East Lawn offers the opportunity to work with experienced funeral, cemetery, crematory, care center, administrative, and leadership teams while helping create a positive workplace culture for employees and an exceptional experience for families.

This position pays a base salary and is eligible for additional variable compensation through overrides and commissions. Estimated total annual compensation is approximately $70,304–$115,000, depending on performance, sales activity, and applicable compensation plan terms.

Eligible employees may receive health and welfare benefits, profit sharing, paid vacation, paid sick leave, paid holidays, and a clothing allowance.

The Mortuary Manager will:

• Oversee the day-to-day operations of the Elk Grove funeral home and mortuary, including staffing, scheduling, service coordination, facility readiness, and workflow.
• Ensure funeral arrangements, services, visitations, removals, transfers, preparation activities, documentation, and related operational needs are handled professionally and in accordance with East Lawn standards.
• Lead, coach, train, develop, evaluate, and support licensed and non-licensed staff.
• Promote a positive, respectful, accountable, and service-focused work environment.
• Ensure families and guests receive compassionate, accurate, timely, and professional service at all times.
• Maintain strong knowledge of East Lawn's services, facilities, pricing, procedures, and operational expectations.
• Monitor service delivery and operational performance, identifying opportunities for improvement, innovation, and long-term growth.
• Maintain accurate records, reports, authorizations, contracts, permits, and other required documentation.
• Support compliance with East Lawn policies, California funeral and cemetery regulations, the FTC Funeral Rule, licensing requirements, Cal/OSHA expectations, and other applicable laws and regulations.
• Ensure staff follow required procedures related to pricing disclosures, authorizations, permits, contracts, documentation, handling of human remains, workplace safety, and related operational matters.
• Partner with Human Resources and senior leadership regarding employee relations, performance concerns, staffing needs, policy interpretation, and employment actions.
• Build and maintain positive working relationships with families, clergy, vendors, hospice providers, care facilities, community members, and other professional contacts.
• Represent East Lawn with professionalism, integrity, compassion, and respect.

The ideal candidate will be:

• Ambitious and motivated to help the Elk Grove location grow and succeed.
• Highly organized and able to manage multiple priorities in a sensitive, time-critical environment.
• Detail-oriented, especially with documentation, compliance, service coordination, and follow-through.
• A strong and steady leader who supports employees while also holding them accountable.
• Professional, compassionate, and respectful in all interactions.
• Committed to maintaining a healthy workplace culture and representing East Lawn's values.
• Serious about the funeral profession, California law, licensing requirements, and regulatory compliance.
• Able to exercise sound judgment, discretion, and professionalism in emotionally sensitive situations.

Required Qualifications:

• Valid California Funeral Director's License.
• Experience as a Funeral Director, including demonstrated supervisory or management experience.
• Strong understanding of funeral home operations, funeral service procedures, mortuary pricing, and family arrangement processes.
• Strong understanding of applicable funeral and cemetery laws, rules, and regulatory requirements.
• Ability to lead, coach, train, evaluate, and develop employees.
• Excellent verbal and written communication skills.
• Strong organizational, customer service, interpersonal, and conflict-resolution skills.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications:

• Prior funeral home or mortuary management experience.
• Experience managing licensed and non-licensed funeral home staff.
• Experience with funeral home software, case management systems, scheduling systems, or related business systems.
• Experience supporting community outreach, marketing, or business-development efforts.

This position may require availability during evenings, weekends, holidays, emergencies, or other times outside regular business hours based on operational and family-service needs.

East Lawn is committed to serving families with compassion, professionalism, integrity, and respect. Our leaders play an important role in supporting both the families we serve and the employees who carry out this meaningful work each day.

East Lawn is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment where all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. Passing a background check, pre-employment drug screen, and physical abilities test is a condition of employment.