Student Account Representative

Student Account Representative

The Student Account Representative serves as the primary contact for students, parents, faculty, staff, and other involved parties concerning all related activities regarding Student Accounts. This position provides the highest level of customer service (via in person, phone, and electronic communications) regarding financial status with the University.

Key Accountabilities & Responsibilities:

Student and Parent Customer Service:

• Explain line item and summary of student account credits/debits and NU billing procedures through appointments, email, written correspondence, and telephone communications.
• Assists with customer service to over 150,000 contacts.
• Responsible for providing customer service in accordance with federal, state, and institutional regulations and policies for over 7,000 separate federal and state regulations.

Student Account Management:

• Counsel and advise students and parents on student account policies, payment processing, and financing options.
• Research and provide account conflict resolutions with Financial Aid, Registrar, Housing, Academic Departments, etc.

Events and Other duties as assigned:

• Represent Student Accounts at Open Houses, orientations, workshops, recruitment, and advising programs.
• Process student account payments from students, scholarship organizations or 529 savings plans.

Minimum Qualifications:

• Customer service experience required. Strong communication, interpersonal, and organizational skills.
• Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population.
• Banner experience preferred.
• Knowledge and skills required for this position are typically acquired through the completion of a High School Diploma; Associates Degree preferred.
• One year of experience in a higher education student accounts/bursar office or related field desired.

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: 105H

Expected Hiring Range: $20.77 - $28.56

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.