Senior Health Outreach & Enrollment Specialist

Who We Are PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive. 401(k) Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Who We Are PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive. Benefits 401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance Job Summary The Community Health Advisor is responsible for the delivery of health education to PACE-eligible seniors and/or their families or designated representatives on valuable health care and social services via the PACE model of care. Essential Job Functions Duties include, but are not limited to: Supports Innovative Integrated Health’s (IIH) Business Development department recruitment efforts and enrollment assistance for IIH’s PACE program. Accountable for contributing towards department goals, including growing and maintaining patient census Participates in community health events, education activities, and PACE-sponsored events, as assigned. Develops meaningful, relevant strategic relationships with community organizations including but not limited to, senior and cultural centers, churches, doctors’ offices, and/or housing communities. Focus on increasing enrollment leads and tracking conversion rates. Conduct outreach within the PACE designated service area to source marketing outreach opportunities. Responsible for tracking all marketing and outreach activity efforts. Complete Daily activity reports and submit weekly/monthly data to Director of Outreach/Outreach Manager) Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and program goals. Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or community members in designated service area(s). Conducts preliminary enrollment screening interviews to determine eligibility for PACE program services. Assists with the set-up of health education and PACE information booths. Responsible for adding to and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation. Tracks outreach activity in the Enrollment Activity Tracker Submits promotional material requests and reports utilization figures to the VP of Business Development and the Director of Marketing. Attend and participate in staff meetings, in-services, projects, and committees as assigned. Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance. Accept assigned duties in a cooperative manner; and perform all other related duties as assigned. Be flexible in the schedule of hours worked. May be required to use a personal vehicle for business purposes. If so, valid California Driver’s License, current proof of insurance, and vehicle registration are required. Qualifications Knowledge, Skills and Abilities Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook). Knowledge of general office procedures, equipment and filing systems. Ability to communicate effectively, both orally and in writing. Ability to quickly learn department policies, procedures, goals, and services. Skill: Attention to detail and accuracy. Ability to change priorities regularly. Ability to maintain confidentiality following HIPAA guidelines. Ability to communicate clearly and effectively, verbally and in writing with community. members, staff, supervisor and community partners. Ability to establish and maintain cooperative working relationship with staff members Ability to prepare basic correspondence and simple reports in Microsoft Word. Working Conditions and Physical Demands The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to access all areas of the center throughout the workday. Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds. Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling. Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment Experience Minimum of one (1) year working with the frail or elderly population. Preferred experience as a customer service, sales, education, training, and/or marketing representative. Bilingual Vietnamese preferred. Education and Certification(s) High School diploma or General Educational Development (GED) certificate or equivalent related work experience (in lieu of Diploma) 3-4 years of direct community outreach experience. Valid Driver’s license and auto insurance. Other Requirements All employees facilitating PACE marketing activities are required to pass the PACE marketing exam. Core Values CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants. COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care. CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow. COMMUNITY that fosters connection, belonging, and support for participants and their families. COMMITMENT to quality improvement, innovation, and delivering healthier outcomes. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Innovative Integrated Health, Inc.