Front Desk

Hotel Indigo is seeking a qualified front desk agent. We are ramping up for our busy season! Our amazing guest services team needs to add a team member to our ranks. Qualified candidates will have previous front desk experience. Preference will be given to those with Opera Xpress PMS experience. Shifts are a set schedule, 7am to 3pm Sat and Sun, with the potential for a midshift on Friday afternoons as volume dictates. Front desk agents must have valid food handler's permits as well as a valid alcohol server's permit, for use in retail sales in our in-house marketplace. Qualified applicants MUST submit a resume for consideration. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintain a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi‑task, be detail‑oriented and be able to problem‑solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up‑to‑date and room repairs are done on a timely basis. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understand hotel policies relating to cancellation, extended stay, room types and rates, late check‑outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Position Requirements Mandatory Job Requirements Ability to communicate with hotel staff, guests, and management in a professional manner. Knowledge of the surrounding area and events. Knowledge of proper telephone etiquette. Ability to understand and adhere to proper cash and credit card handling policies. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well‑groomed appearance including wearing the proper uniform and name tag when working (per brand standards) Accountability Front desk training completed within an acceptable time frame, as required by the brand. Maintains a high level of Quality, Service, and Cleanliness. Maintains smooth operation and staffing of front desk. Communicates openly with direct supervisor. Maintain a high level of quality, service, and cleanliness keeping guest survey scores within an acceptable range. Experience or Training Required High school education. 1‑year hospitality experience Required. Detail‑oriented. License or Certification Required Complete the front desk training program within the brand required time frame. Marginal Job Functions Cleaning guestrooms and lobby and public areas as needed. Restocking front desk supplies. Help with laundry, as needed. Deliver cribs, towels, or other items to guestrooms as requested. Perform light maintenance duties. Restock, inventory, and sell guest marketplace and pub if applicable. Physical Demands Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Frequently repeat the same movements, including frequent keyboarding. Understand the speech of other people, and speak clearly so others can understand. Read and see details. Lift up to 10 pounds occasionally; lift up to 35 pounds from time to time. Stoop, kneel, twist or crouch occasionally. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr