Compliance Coordinator

Start rate: $20/hr. Long‑term employment with opportunities for growth! Discover more about our organization, culture, and employee benefits by visiting this page. Explore life at Seaboard Marine: Benefits 401(K) Retirement Saving Plan with Employer Match Medical, Dental & Vision insurance Tuition Reimbursement Life Insurance Supplemental Medical Coverage Paid Time Off Parental Leave Paid Holidays Employee Assistance Program Flexible Spending Accounts POSITION SUMMARY This position is responsible for researching and preparing Deferred Discount requests and reviewing Brokerage Commission payments for approval. This position must ensure that the Jira ticket process and the Deferred Discount (DD) policy are adhered to and make recommendations for updates to all policies and procedures. To perform this job successfully, an individual must accomplish each essential duty, bringing items to a documented, timely, high‑quality resolution. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GEOGRAPHIC REGION Applications out of the geographic region for this position will not be considered. QUALIFICATIONS Required One (1) year of recent experience reviewing financial, billing, and/or contract‑related documents Experience working in a highly regulated industry (e.g., logistics, public accounting, legal services) with a proven ability to follow established rules and procedures Ability to quickly understand and apply regulations administered by the Federal Maritime Commission, particularly as they relate to contracts, rates, and charges Demonstrated ability to deliver a high level of customer service and collaborate effectively across teams Intermediate skills in MS Office with a particular focus on Excel Comfortable using digital tools. Ability to quickly learn and adapt to internal systems and workflow platforms Strong organization and time management skills with the ability to prioritize and be detail‑oriented Ability to establish and maintain productive working relationships with both internal and external customers Ability to influence others and exercise independent judgement within established systems and procedures Ability to quickly review and resolve complex information through defining problems, collecting data, establishing facts, and drawing valid conclusions Ability to spot trends and perform root‑cause analyses to derive, submit, and implement recommendations for process improvements Ability to work independently with limited supervision Ability to work cross‑departmentally to bring items to a resolution Ability to communicate effectively (speak, write, read) in English in a business environment Ability to work extended hours, holidays, and/or weekends as needed Preferred SOS (AS400) experience Experience with workflow management software, preferably JIRA Bilingual (English/Spanish) DUTIES AND RESPONSIBILITIES Primary Research and prepare Deferred Discount requests for approval by supervisor. Preparation includes Confidential Service Contract analysis and application, research in AS 400, calculating payment amounts and a high attention to detail as dates of cargo receipt are critical in determining accurate Deferred Discount amounts Use of Business Intelligence reports to assist in preparation of Deferred Discount payment amounts Review customer’s invoices for accuracy and liaise with customers to resolve discrepancies Review Brokerage Commission payments for approval. Review includes examining the Confidential Service Contract, the AS 400 and the customer’s invoice to ensure the information is consistent and follow up with the customer to resolve discrepancies Use of the Deferred Discount Jira project to standards established within the Customer Compliance Management department Interface with Credit & Collections and Accounts Receivable routinely for the processing of any invoices Manage a high volume of emails. Respond promptly to all customer queries Maintain accessible electronic files of all documents pertaining to Deferred Discount requests and Freight Forwarder Commission payments for auditing and compliance purposes Assist internal and external Accounting and Compliance Auditors as needed Secondary Assist the Customer Compliance Department on an as‑needed basis with other duties Perform other duties as assigned PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to sit and use fingers while typing on a computer keyboard The employee is frequently required to talk and/or hear The employee is occasionally required to stand and walk The employee must occasionally lift and/or move up to 10 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus SAFETY REQUIREMENTS Report safety hazard Immediately report incidents involving injury, illness, or property damage Wear PPE (Personal Protective Equipment) as instructed or necessary Comply with all company safety policies, procedures, and rules Refuse any unsafe task or operation Participate in safety meetings and training Be constantly aware of personal and coworker safety SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Supervisor, Deferred Discounts and CNs. Liaises with internal and external Accounting Auditors, external customers, and multiple company departments. CONDITIONS Indoor office. Exposed to controlled temperature and office environment The noise level in the work environment is usually quiet DISCLAIMER We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to View email address on click.appcast.io The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change #J-18808-Ljbffr