Golf Shop/ Player Services Staff

Job Description

Job Description

Description:

About Green Bay Country Club:

At Green Bay Country Club, we offer more than just a job. We provide an opportunity to be part of a vibrant, community-focused environment where both staff and members enjoy an engaging and welcoming atmosphere. We’re committed to providing a high-quality experience for everyone who visits, and we believe that starts with a positive and engaging work environment. By joining our team, you'll be part of a dedicated group that values teamwork, exceptional service, and making lasting impressions. At Green Bay Country Club, you’ll have the opportunity to grow professionally, enjoy a fun and dynamic atmosphere, and contribute to an environment where both our members and staff thrive.

Position Summary:

As a Player Services Staff Member, you will collaborate with both the Golf and Outside Operations staff to assist with all aspects of member and guest services. Your responsibilities will include a mix of customer service, golf cart and club management, and ensuring that all facilities are prepared and well-maintained for a seamless golfing experience.

Department: Golf

Reports to: Director of Golf

Supervises: None

Employment Status: Seasonal

Key Responsibilities:

• Work collaboratively with the Golf and Outside Operations staff to ensure an exceptional experience for our members and guests.
• Greet and welcome members and guests with enthusiasm and professionalism; anticipate and assist with their needs throughout the day.
• Respond to member requests in a timely and efficient manner using the work order system.
• Assist in the daily, weekly, and monthly maintenance of the golf cart fleet, ensuring all carts are ready and in excellent working condition.
• Manage the Bag Room, which includes:
• Preparing member and guest clubs prior to tee time.
• Cleaning and organizing member clubs.
• Monitoring tee sheets for updates via ForeTees.
• Checking out rental sets and cleaning both motor and push carts.
• Maintain and organize the range tee(s), practice areas, and range, ensuring they are clean, well-stocked, and accessible for members.
• Monitor and assist at the Bag Drop, ensuring the safe handling of members' and guests' clubs and belongings.
• Assist with the setup and operation of golf tournaments and other special events as needed.

Qualifications:

• Must possess a valid Wisconsin driver’s license with a satisfactory driving record.
• Previous golf course or golf shop experience is not required but is a plus.
• Ability to communicate effectively with members and team members in both written and oral formats.
• Strong customer service skills with a friendly, sociable demeanor.
• Ability to lift, carry, and manipulate heavy items, including golf bags, carts, and other equipment.
• A strong commitment to safety and safe working practices.
• Ability to establish and maintain effective working relationships with colleagues and members.

Physical Demands and Work Environment:

• Ability to lift and carry heavy items (up to 50 pounds), including golf bags, furniture, and equipment.
• Must be comfortable working outdoors in varying weather conditions, including temperature extremes and inclement weather.
• Requires manual strength and dexterity to operate tools, equipment, and to manipulate heavy objects.
• Occasional bending, stooping, climbing, and walking across the golf course and other areas.
• Speech and hearing for effective communication, both in person and on the phone.