IT Support Specialist - MSP Level II

MicroTech Systems, Inc

Job Description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities:

Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
Providing technical assistance and solutions to clients.
Collecting specific and detailed information from reference sources, software utilities, or clients.
Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
Ensuring tickets are promptly assigned and processed.
Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
Contacting clients and resolving issues within SLA timeframes.
Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements:

Associate's degree in Computer Science (or the equivalent) is preferred.
MSP experience preferred
Four years minimum of related IT support experience - including but not limited to:
- Office 365 installation / configuration / administration / troubleshooting
- Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding / administration
- Advanced installation, maintenance, troubleshooting of various backup solutions
- Advanced desktop, server, LAN and WAN troubleshooting and maintenance
Technically savvy with strong time management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
Maintain a high degree of professionalism
Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

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Vacancy posted 12 days ago

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