Subrogation Support Specialist

Job Description

Job Description

Join the Fleet Response Team

Fleet Response is committed to providing innovative, customer-focused fleet management solutions while maintaining the highest standards of professionalism, integrity, and partnership. As a family-owned organization, we believe our success is built on strong relationships—with our clients, our communities, and one another. Our culture is rooted in trust, collaboration, diversity, equity, inclusion, and continuous improvement.

Recognized as one of Northeast Ohio's Top Workplaces, Fleet Response offers workplace flexibility, opportunities for career advancement, and a supportive, team-oriented environment where employees are empowered to grow and make a meaningful impact.

Fleet Response specializes in providing claims management, accident management, subrogation, driver safety, and technology-driven solutions for organizations that self-insure their vehicle fleets. Built on an insurance foundation with a customer-first approach, we help clients reduce costs, minimize vehicle downtime, and improve overall fleet performance.

Fleet Response is seeking a  Subrogation Support Specialist to join our Subrogation team. This is an excellent opportunity for someone looking to build a career in subrogation, claims, insurance, collections, or fleet services while gaining hands-on experience managing lower-complexity recovery files and supporting the overall subrogation process.

Candidates located within commuting distance of our  Hudson, Ohio corporate office will begin working in-office and may become eligible for a  hybrid work schedule after 90 days . Candidates who are not local to the Hudson area may be considered for a  remote work arrangement , based on departmental needs and business requirements.

Job Summary

The Subrogation Support Specialist plays an important role in supporting Fleet Response's recovery efforts by managing lower-complexity subrogation claims from initial review through resolution.

This position reviews claim information, verifies insurance coverage, identifies responsible parties and carriers, gathers supporting documentation, prepares subrogation demands, communicates with insurance companies and other involved parties, and assists with negotiating settlements on behalf of Fleet Response clients.

The Subrogation Support Specialist is responsible for maintaining an assigned inventory of files, completing timely follow-up, documenting all claim activity, and ensuring recovery efforts remain within applicable statutes of limitation and client requirements.

Success in this role requires strong communication, organization, research and investigative skills, attention to detail, follow-through, and the ability to manage multiple files and priorities in a fast-paced environment.

Essential Duties and Responsibilities

The essential duties and responsibilities include, but are not limited to, the following:

• Review newly assigned subrogation claims to verify insurance information, identify applicable policies, and ensure claims are properly reported within department guidelines.
• Research insurance companies, responsible parties, policy information, and other available resources to support proper carrier identification and recovery efforts.
• Report subrogation claims to the appropriate insurance carriers for automotive and heavy-equipment claims.
• Manage an assigned inventory of lower-complexity subrogation files in accordance with client parameters, department procedures, and established timelines.
• Maintain consistent follow-up on open files, outstanding documentation, insurance responses, payments, and other required action items.
• Communicate professionally with drivers, clients, insurance carriers, repair facilities, responsible parties, attorneys, collection agencies, and other involved parties.
• Respond to incoming calls, emails, and inquiries while providing timely and professional customer service.
• Gather, review, organize, and upload claim documentation into the claims management system.
• Obtain statements from drivers, witnesses, and other involved parties as needed.
• Receive and upload police reports to the appropriate claims and review reports for information relevant to liability and recovery.
• Verify claim details and update missing, incomplete, or inaccurate information within the claims management system.
• Gather liability determinations and communicate with client insurance carriers regarding liability when necessary.
• Review available claim documentation to identify information needed to support recovery efforts.
• Maintain clear, complete, accurate, and timely documentation of all claim activity, correspondence, decisions, and follow-up.
• Prepare subrogation demand packages in accordance with department procedures and client requirements.
• Pursue subrogation recovery within applicable statutes of limitation.
• Contact responsible parties and insurance carriers to discuss outstanding claims and pursue reimbursement on behalf of Fleet Response clients.
• Negotiate settlements within established authority, client parameters, department guidelines, and applicable legal requirements.
• Maintain professional and compliant communication when contacting responsible parties regarding outstanding balances and recovery.
• Review returned mail and conduct skip tracing or other research to locate current contact information for responsible parties.
• Research applicable state laws, regulations, and requirements that may impact liability, recovery, or collection efforts.
• Refer appropriate files to outside collection agencies or attorneys when additional recovery action is necessary.
• Communicate with outside collection agencies and attorneys regarding file status, documentation, payments, and next steps.
• Communicate with clients to obtain settlement authority or approvals when required.
• Review payments received, update claim records appropriately, and close files in accordance with client and department requirements.
• Monitor files for applicable deadlines, statutes of limitation, outstanding documentation, and required follow-up.
• Meet or exceed established individual and team recovery, productivity, quality, and customer-service expectations.
• Collaborate with peers, leadership, and other departments to resolve file issues, improve processes, and support overall department performance.
• Accept, implement, and act upon coaching and performance feedback to support continued professional development.
• Perform other subrogation-related duties and projects as assigned.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be required to perform duties outside their normal responsibilities as business needs dictate.

QualificationsRequired Qualifications

• High school diploma or GED.
• Previous customer service, administrative, clerical, collections, or related professional experience.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple files, priorities, deadlines, and follow-up responsibilities.
• Ability to work effectively in a fast-paced, high-volume environment.
• Demonstrated professionalism, dependability, punctuality, and consistent attendance.
• Ability to work independently while also collaborating effectively with peers and leadership.
• Willingness and ability to learn subrogation processes, insurance terminology, client requirements, and applicable regulations.

Preferred Qualifications

• Previous experience in subrogation, claims, insurance, collections, recovery, automotive services, fleet management, or a related field.
• Previous claim-handling experience.
• Experience communicating with insurance carriers, responsible parties, attorneys, or collection agencies.
• Experience managing an assigned inventory or caseload.
• Experience researching insurance information, liability, applicable laws, or contact information.
• Familiarity with automotive terminology, insurance claims, or vehicle-related processes.

Knowledge, Skills & Abilities

• Excellent verbal, written, and interpersonal communication skills.
• Strong customer-service skills with the ability to communicate professionally with internal and external customers.
• Strong active-listening and questioning skills to gather accurate claim information.
• Ability to communicate professionally and confidently with insurance carriers, responsible parties, clients, and other involved parties.
• Strong attention to detail when reviewing documentation, entering information, and maintaining claim files.
• Strong organizational and time-management skills.
• Ability to independently manage an assigned inventory of files while maintaining consistent follow-up.
• Ability to prioritize a high volume of work while meeting established deadlines and performance expectations.
• Strong investigative and research skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to identify missing or inconsistent information and determine appropriate next steps.
• Ability to review documentation and identify information relevant to liability and recovery.
• Ability to research insurance carriers, responsible parties, and applicable state requirements.
• Ability to negotiate professionally and work toward appropriate claim resolutions.
• Ability to maintain clear, accurate, detailed, and professional claim documentation.
• Ability to remain professional when communicating with frustrated, difficult, or unresponsive parties.
• Ability to work independently while collaborating effectively with peers, leadership, and external partners.
• Ability to accept coaching and apply feedback to improve performance.
• Strong initiative, self-motivation, and follow-through.
• Ability to maintain confidentiality when handling sensitive client and claim information.

Technical Skills

• Proficiency with Microsoft Office and general computer applications.
• Ability to use email, internet-based applications, and online research tools.
• Ability to navigate multiple computer systems while managing claim activity.
• Ability to accurately enter, review, and update information within claims management systems.
• Ability to learn and effectively utilize new software, systems, and technology.
• Comfortable conducting internet-based research to identify insurance, contact, and claim-related information.

Physical Demands & Work Environment

• Work is performed primarily in a professional office or home-office environment.
• Requires prolonged sitting, typing, and computer use.
• Requires close visual attention for reviewing claim documentation, correspondence, reports, and computer screens.
• Must be able to communicate effectively in person, by telephone, video conference, and through electronic communication.
• Regular use of wrists, hands, and fingers is required.
• Occasionally requires lifting or moving up to 10 pounds.

Work Schedule

This position is scheduled  Monday through Friday . Specific hours may vary based on departmental coverage and business needs.

Candidates located within commuting distance of the  Hudson, Ohio corporate office will begin working in-office. After 90 days , hybrid work arrangements may be available based on departmental needs, business requirements, and performance expectations.

Candidates who are not local to the Hudson, Ohio area may be considered for a  remote work arrangement , based on departmental and business needs.

Why Join Fleet Response

At Fleet Response, our people are at the heart of everything we do. As a family-owned organization and one of Northeast Ohio's Top Workplaces, we're committed to creating a workplace where employees feel valued, supported, and empowered to grow.

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with employer contribution, paid time off, workplace flexibility where applicable, and opportunities for professional development.

As a  Subrogation Support Specialist , you'll have the opportunity to build hands-on experience in subrogation, insurance, negotiation, claims research, and recovery while working alongside experienced professionals. This role provides a strong foundation for someone interested in building a long-term career in subrogation, claims, insurance, collections, or fleet management.

If you're organized, investigative, customer-focused, comfortable managing multiple priorities, and ready to build your career with a growing organization, we'd love to hear from you.