Customer Support Supervisor l Onsite - Pittsburgh

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!What You’ll Do:Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the PatientSupport team to ensure operational excellence and adherence to SLAsReview and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the teamCollaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growthManage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performanceLeverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experienceLeverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success teamFoster a collaborative, cohesive, and enjoyable team dynamicWhat You'll Need:Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required). 3+ years of leadership experience in a fast paced environment2+ years of customer service, call center, healthcare, pharmacy or other relevant experienceStrong leadership; ability to provide critical and on-time feedback and coaching to team members and business partnersAbility to leverage data to make crucial decisions independentlyStrong problem solving skills, especially when working with ambiguous informationAttention to detail with a knack for precision and organizationConfident, patient, respectful, and a clear communicatorLocation: Fully onsite role in Pittsburgh, PA (Robinson Township)Benefits: Medical, dental, and vision coverage starting day 1401k with Traditional and Roth optionsPaid sick and vacation time Holidays off12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)Short-term and long-term disability coverage at no costLife insuranceCommuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locationsEmployee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and moreDaily snack and drink stipend at all pharmacy locations#blinkindeedWhy Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.