Guest Services Agent

Career Opportunities with Calistoga Motor Lodge & Spa A great place to work. Job Summary We are seeking a Guest Services Agent to be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. The Guest Services Agent will be responsible for greeting guests, checking them in/out, answering inquiries, making reservations, and resolving any issues that arise during their stay. Qualifications High school diploma or equivalent required; additional education in hospitality is a plus Proven customer service experience in a similar role Excellent communication and interpersonal skills Strong problem‑solving abilities Ability to work in a fast‑paced environment and remain calm under pressure Proficiency in using basic computer programs and software Availability to work a flexible schedule, including evenings, weekends, and holidays Responsibilities Greet guests upon arrival and ensure a smooth check‑in process Provide information about hotel services, amenities, and local attractions Assist guests with requests, such as booking tours, transportation, or restaurant reservations Handle guest complaints and issues in a professional and timely manner Process payments, maintain guest records, and update reservations system Collaborate with other hotel staff to ensure guest satisfaction and a pleasant stay Maintain a clean and organized front desk area Follow all safety and security procedures to ensure the well‑being of guests and staff #J-18808-Ljbffr