Surgical Counselor

Job Description

Job Description

As a Surgical Counselor you will provide exceptional care for our patients by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally explains the physician's diagnosis, the surgical procedure and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets and video. The Surgical Counselor handles all surgery scheduling process and advise patients on financial obligations which may include the establishment of payment plans.Schedule: Monday–Friday, 8:00 AM–5:00 PMTravel: Possible travel to the Bryan and Adrian sister locations.What you will be doingPrepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local areaTravel with the physician to all locations, including referring physician officesEducate patients on the newest technologies and advancements in the field of cataract surgeryObtain any prior approvals or authorizations needed from insurance companiesSchedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery centerPrepare and organize surgery charts and mailing any necessary paperworkInform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up careAnswer all telephone inquiries from patients and primary care physicians regarding surgery or other concernsVerify medical benefits for surgery and injectionsDiscuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patientComplete consent and other necessary forms for surgeryInterface with Billing Department as neededRelay all surgical booking forms and charts to the surgery center in a timely mannerMaintain a professional relationship with referring physicians from neighboring communitiesPerform other duties as assignedWhat you knowRequiredHigh school diploma or GEDDemonstrated customer service skillsExcellent written and verbal communication skillsDesiredPrevious ophthalmology or healthcare experienceHighly motivated, detail-oriented and organizedAble to multi-task and meet deadlinesWilling to travel to multiple, local officesEntry LevelTypically 0-2 years of experienceWhat you will receiveCompetitive wagesRobust benefit package including medical, dental, life and disability (short- and long-term) insuranceGenerous paid time off (PTO) programSeven (7) company paid holidays401(k) retirement plan with company matchAn organization focused on People, Passion, Purpose and ProgressInspirational cultureAbout Midwest Vision PartnersMidwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.