Front Desk Attendant

Job Description

Job Description

Come be a part of our office staff and be on the frontline of Triple Creek Ranch!

At Triple Creek Ranch we are looking for hard-working, reliable, and detailed-oriented individuals that want to be a part of an amazing team.

This job consists of interacting with guests on and off ranch and helping make their stay as enjoyable as possible.

Here at Triple Creek Ranch, we want to make guests feel like they are in a Montana getaway and want our employees to help us give that experience to them. We want qualified candidates who enjoy a fast-paced work environment and paying attention to the small things to make guests overall experiences more enjoyable.

Benefits: Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees), PTO & 401k Match (full-time year-round employees), employee discounts on stays and merchandise.

Overview

As a member of the Triple Creek Ranch (TCR) front desk team, the front desk attendant position will diligently and thoroughly perform duties in an efficient, friendly and professional manner while working cooperatively with management and co-workers in an atmosphere of teamwork while maintaining positive and friendly relations with all guests and co-workers.

Minimum Required Qualifications

The person in this position needs to:

• Constantly remain in a stationary position staffing the front desk area.
• Occasionally move about the lodge area to assist guests.
• Constantly operate a computer and other office equipment including copiers, laminator and calculator.
• Occasionally position self to drop cash into a low safe and access lower cabinets.
• Constantly communicate with guests, contractors and employees who have inquiries about TCR. Must be able to accurately exchange information in these situations.
• Occasionally move equipment and boxes weighing up to 25 pounds across short distances.
• Frequently work in a tight quartered, fast paced environment.

Essential Functions

• Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Châteaux standards.
• Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards.
• Maintain the communications hub of the property including radio calls, answering and directing phone calls/requests and receiving, opening and delivering mail.
• Support daily communications with guests on special requests, guest needs and changes to operational norms.
• Interact with and assist guests in a polite, professional and competent manner.
• Comply with company policies & procedures, safety standards & rules, and federal/state/local laws and ordinances.
• Perform any other job-related duties as assigned.

Additional Responsibilities

• Assist in receiving and shipping of guest luggage and other packages

Job Classification

• This is a non-exempt position under the Fair Labor Standards Act (FLSA)

Disclaimer

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.