Affordable Housing Assistant Community Manager

Assistant Community Manager The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management in the absence of the Community Manager, supervising all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns. Preferred Experience Minimum of 1 year experience with affordable housing programs, including LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA - Rural Development (515), HCD, HOME Funds and Bonds) Affordable Housing Accreditation (HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs are preferred but not required. Essential Duties & Responsibilities Financial Management Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently. Responsible for processing and reconciling daily all account receivables. Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions. Help the property meet budgeted revenues, expenses, and Net Operating Income. Post all charges to resident and non-current resident accounts, including bill back of utilities where applicable. Perform all end-of-the-month closing procedures and reporting. Maintain accurate and organized records; audit resident files to ensure accurate records. Walk units and post all move-out charges, statements, and security deposit refunds. Personnel Management Regular/daily onsite attendance is required. Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff. Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks. Promote harmony and quality job performance of staff through support and effective leadership. Ensure staff compliance and consistency with Company policies and procedures. Implement marketing strategies & systems put in place by the annual marketing plan. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter). Effectively show, lease, and move in prospective residents. Strategic Leasing Management Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date. Administrative Management Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff. Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Assist with supervision of all business functions related to operations. Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, contractors). Education & Experience High School Diploma or Equivalent; Bachelor's degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience. Ability to understand and perform all onsite software functions; basic computer skills required. Must have basic knowledge of Fair Housing Laws and OSHA requirements. Physical Requirements Regularly required to remain in a stationary position, often standing or sitting for prolonged periods, communicate with others, repeat wrist and hand motions, assess accuracy, neatness, and thoroughness of work. Frequently required to move about to accomplish tasks or move from one worksite to another. Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools; move self into different positions; work in tight or confined spaces; work overhead and reach; adjust or move objects of up to 25 lbs.; lift and place objects up to 25 lbs.; operate machinery or power tools; operate motor vehicles and/or golf carts; identify and inspect objects; work overtime, weekends, night hours (emergencies); work in small and/or enclosed spaces; traverse flat and non-flat terrain; work in extremely low or high temperatures; work in outdoor environments such as precipitation and wind; be exposed to hazardous chemicals. Salary Range $18 per hour to $20 per hour Benefits Comprehensive total rewards package includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses when applicable. Full-time employees also receive paid sick days and company holidays. This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements. #J-18808-Ljbffr