Scheduler

Job Description

Job Description

Job Summary: 

The Scheduler is responsible for developing, maintaining, and optimizing daily and long-range service schedules for Max, Move and Flex services. Working closely with the Dispatch team, the Scheduler ensures that service is delivered safely, efficiently and in full compliance with TACC standards. This position also works closely with the Mobility Manager to assist with scheduling services on an as needed basis.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions:

• Assist with schedule changes driven by service expansions, service reductions, detours, and special events.
• Coordinate seasonal and temporary schedule adjustments with minimal disruption to service delivery. 
• Generate reports and dashboards on service performance metrics, including on-time performance, run efficiency and operator utilization.
• Partner with Operations and Dispatch to resolve day-to-day schedule conflicts, missed assignments, or service disruptions.
• Respond to public and internal inquiries regarding timetable information and schedule changes.

Physical Requirements:

Vision & Hearing

• Normal or corrected vision sufficient for prolonged close work at a computer screen (reading spreadsheets, mapping software, timetables)
• Ability to read fine-print schedules, maps, and data tables accurately
• Hearing sufficient for phone calls, radio traffic (if monitoring operations), and meetings

Physical Demands

• Primarily sedentary — extended periods sitting at a desk/workstation (often 6-8+ hours)
• Repetitive use of hands/wrists for typing and mouse use
• Light lifting may be required (< 20 lbs)

Cognitive/Mental Demands

• Sustained concentration for detailed, data-heavy work
• Ability to manage multiple constraints simultaneously 
• Comfort with recurring deadline pressure

 

Working Conditions:

Environment

• Primarily indoor office setting
• Standard business hours 

Work Pace & Pressure

• May be called upon during service emergencies to make rapid schedule adjustments — this can mean irregular hours during disruptions
• Collaborative work with Dispatchers, Mobility Manager, Operations Supervisors and Managers 

Tools & Technology

• Heavy use of specialized scheduling software and GIS mapping tools
• Regular use of spreadsheets and databases

Preferred Qualifications:

• One to Three years’ experience in dispatch or scheduling role in public transportation

Minimum Qualifications:

• High school diploma or GED.
• 1 to 2 years in a public transportation position as a driver, dispatcher, mechanic or similar role.

Special Requirements:

• Strong computer skills with proven competency in Microsoft Word, Excel, and Outlook.