Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
I opened my agency in 2025 after previously working as a State Farm team member in Louisiana and completing the Agent Aspirant program. Before joining State Farm, I worked as a strength and conditioning coach in Major League Baseball, and that competitive mindset still drives the culture of our office today. Our team of seven is built around growth, accountability, and pushing each other to succeed.

I graduated from the University of Louisiana at Lafayette and have been married for three years. Outside of work, I enjoy hunting, fishing, spending time with our two golden retrievers, and watching LSU baseball and football. I’m looking for someone competitive, goal oriented, and driven who is ready to embrace the mindset of “do it afraid” and grow within a high performance team environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Eric Ortego - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.