Customer Support Specialist

Kicksite

We're looking for a detail-oriented, empathetic, and tech-savvy Customer Support Specialist to join our support team. In this role, you'll be the first point of contact for our clients, helping them resolve issues and get the most out of our products. You'll handle support tickets, answer phone calls, and respond to inquiries related to website and software services.

What You'll Do

Respond to client inquiries via email, phone, and support ticketing system in a timely and professional manner
Troubleshoot and resolve basic technical issues related to websites and software tools
Escalate complex problems to the appropriate internal teams
Document client interactions and solutions accurately
Provide clear, user-friendly guidance and support materials when needed
Maintain a high level of client satisfaction and advocate for their needs within the company

What You Bring to the Team

1+ year of experience in customer support or a client-facing role
Strong verbal and written communication skills
Comfortable with technology and able to learn new systems quickly
Problem-solving mindset and attention to detail
Ability to stay calm under pressure and handle multiple requests simultaneously
Experience with support tools (e.g., Hubspot, Zendesk, etc.) is a plus
Familiarity with websites, CMS platforms, or SaaS products is a bonus

About Kicksite:

Kicksite is a cutting-edge technology company located in Overland Park, KS that is doing exciting things for business owners all over the globe. Founded on nearly a decade of setting a new standard, Kicksite was developed by martial artists, for martial artists. Every enhancement developed is based on the value it provides Kicksite users. We admire the positive impact you have on your students and on our society. Respect, loyalty, integrity, perseverance, sportsmanship, honesty.... the list goes on and on. At Kicksite, we are THE GOLD STANDARD!

Benefits

Medical, dental, and vision
Health Savings Account
Paid Time Off
Retirement plan with company match
Fantastic company culture
Opportunity for advancement
Monday-Friday, Off at Noon on Friday
Paid holidays
Consistent 1:1s, weekly feedback, and daily standups with your team
Strong management, warm energy, and enthusiastic coaching

Kicksite is an equal opportunity employer.

Apply

Vacancy posted 10 hours ago

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