Tool Crib Attendant

Tool Crib AttendantThe Tool Crib Attendant (aka Customer Support Coordinator-2) is responsible for managing Vendor Managed Inventory (VMI) programs and industrial vending solutions at an assigned customer location. This position will coordinate customer needs, inventory management, productivity and logistics. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics; while leveraging their strong customer service, organizational, leadership and communication skills. They work both independently and with a team and works with a high level of trust. This role works a day shift position Monday-Friday.Duties and responsibilities include managing the tool crib operations on a customer's site, performing regular inventory management responsibilities such as cycle counts and spot buys, assisting with sales and customer service, managing inventory, placing and fulfilling orders, partnering closely with the outside sales rep to help identify opportunities to grow the customer and build the customer relationship, daily replenishment of vending equipment, stockroom, and related virtual cribs, quoting, sourcing and partnering with vendors for spot buy opportunities, researching tooling needs for the customer, issuing tools and equipment to workers and maintaining records of tools and equipment issued and returned, performing general daily housekeeping and sanitation of vending equipment, stockroom and related areas, daily cycle counts of on hand inventory maintained in the Tool Crib, providing after hours support, if required, performing post-counts and correcting any discrepancies for items put into tool crib, monitoring reports to take action when needed, collecting and working with inventory team to resolve and maintain stock levels on the floor and adjust machines, assisting APS OPS Tech Support in repairing any down systems, performing preventive maintenance on equipment at their custom, handling the day to day needs of the customer, responsible for shipping and receiving the inventory into the tool crib and distributing it across the customer's site as needed, observing all safety policies and procedures of both DGI and Customer facilities, maintaining an organized Tool Crib at all times, and other duties as assigned.Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager.Skills and experience required include strong customer service and relationship-building skills, excellent organizational, time-management and attention to detail abilities, self-motivated and able to work independently, ability to lift up to 50 pounds, strong verbal and written communication skills, basic proficiency with Microsoft Outlook, Excel, and Word, passionate, adaptable, customer focused and teamwork oriented, strong sense of urgency and accountability, professional maturity, integrity, discipline and a positive attitude. Preferred experience with Vendor Managed Inventory (VMI) programs, industrial vending systems or inventory management solutions, industrial distribution, manufacturing, warehouse, or inventory environments, mechanical aptitude and ability to perform basic equipment troubleshooting and repairs, and basic computer knowledge.What success looks like includes customer inventory remaining accurate and readily available, vending equipment maintaining high uptime and reliability, strong customer relationships being developed and maintained, issues being resolved quickly and communicated effectively, and customers viewing DGI Supply as a trusted inventory management partner.Employment opportunity includes $24 - $26 per hour, medical, dental, vision, life, STD and LTD benefits, FSA, 401(k) options, career growth and advancement opportunities within DGI Supply. DGI Supply is an Equal Opportunity Employer. Candidates are subject to background checks and a post-offer drug screen.