Advanced Medical Support Assistant

Medical Support Assistant

Total Rewards of a Allied Health Professional Major Duties and Responsibilities to include but not be limited to:

• Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, cancelling, re scheduling patients appointments and/or consults including imaging studies;
• Entering no show information daily; preparing for clinic visit by printing out the daily patient appointment list; monitoring both inpatient and outpatient appointments for area's or responsibility;
• Ensuring encounters forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information through insurance card buffer (ICB);
• Performing basic eligibility, printing the (EARR) encounter action required report for the area assigned daily.
• Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as Eye, ENT, Oncology, Women's Health, etc.).
• Coordinates with the patient care team (LPN, RN, Clinician/Provider, Social worker, Pharmacist, etc.). to review the clinic utilization by using various report clinic utilization statistical summary, Encounter Action Required Report (EARR), clinic cancellations, specialty consults report,
• Consult Tracking Manager (CTM), recall delinquency report, secure messages, VeTEXT, VAR, as well as SAIL/ HEDIS metrics that directly impact the PACT team's metrics for patient care.

Work Schedule: 7:30am-4:00pm;8:00am-4: 30pm, Monday though Friday Compressed/Flexible: Not authorized Telework: Not authorized Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.

US Department of Veterans Affairs