Assistant Sales Manager / Retail Program Supervisor

Job Description

Job Description

Overview

Pay: $XX per year
Schedule: Full-time, includes evenings and weekends
Full-time, year-round work

American Residential Services (ARS), the nation's largest provider of residential heating, cooling, plumbing, and electrical services, is seeking a Retail Program Supervisor to support our Retail Alliance Lead Generation Program in the greater Boston market.

Working closely with both the Retail Program Manager and HVAC Sales Manager , this role is responsible for helping drive lead generation performance, coaching Retail Sales Associates (RSAs), building strong relationships with retail partners, and delivering an exceptional customer experience. In addition, this position will assist with supporting the outside sales team to ensure strong performance, accountability, and customer coverage seven days per week. This is an excellent opportunity for an emerging leader looking to grow their career within a national organization.

What We Offer

• Year-round, stable work
• Company vehicle, gas card, and maintenance plan
• Bonus opportunities based on team performance
• Paid training and ongoing professional development
• Health insurance options available after 31 days (plans starting as low as $5 per week)
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Employee discounts and career growth opportunities within a national brand

Responsibilities

What You'll Do

• Assist the Retail Program Manager in leading and developing the Retail Alliance Lead Generation team
• Support recruiting, onboarding, training, and coaching of Retail Sales Associates (RSAs)
• Drive daily, weekly, and monthly lead generation KPIs and performance metrics
• Spend time in the field supporting RSAs and building relationships with retail store management
• Conduct team meetings, ride-alongs, and performance coaching sessions
• Monitor productivity and provide feedback to improve results and customer engagement
• Support staffing schedules and ensure adequate coverage across retail locations
• Coordinate and execute store events and promotional activities
• Communicate performance updates and operational needs to retail partners
• Promote a positive team culture focused on accountability, customer service, and results
• Partner with the HVAC Sales Manager to support the success of the outside sales team
• Assist with sales coaching, KPI tracking, and performance initiatives designed to improve close rates and overall results
• Help ensure adequate sales coverage and customer support seven days per week
• Foster collaboration between the Retail Alliance and Sales teams to maximize lead conversion and customer satisfaction

Qualifications

What We're Looking For

• 1+ years of leadership, coaching, or supervisory experience preferred
• Retail, sales, customer service, or lead generation experience required
• Strong interpersonal, organizational, communication, and problem-solving skills
• Ability to motivate others and work independently with minimal supervision
• Comfortable working evenings and weekends as business needs require
• Proficiency with Microsoft Office and basic reporting tools
• Valid driver's license and ability to travel between retail locations throughout the Boston market
• Related experience, advanced training, or equivalent education may be considered

This posting provides details on potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.