Inside Sales

Inside Salesperson

We are seeking a driven and motivated sales professional looking for an exciting opportunity to grow with a well-established flooring company. This position offers the opportunity to earn not only a competitive hourly wage but also a commission based on performance. The Inside Salesperson is responsible for consistently delivering outstanding customer service, driving sales growth, and fostering lasting customer relationships.

Essential Functions

• Providing excellent customer service while greeting guests and guiding them through the selection process.
• Check samples out and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
• Work with estimators to develop accurate bids and follow up with customers using the recommended follow-up procedures to close the sale.
• Order entry, including assigning products to available inventory as available, initiating special orders as needed, and then setting appropriate transfer dates.
• Maintain open orders and quotes according to company policy to help ensure timely follow-up, customer satisfaction, discover inventory discrepancies, and maximize potential sales.
• Maintain a clean and organized sales area, showroom, warehouse, and property, including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.
• Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See the warehouse job description for more details.

Competencies

• Client Service - Responds to the clients and anticipates their needs.
• Conflict Resolution - Works to resolve differences and maintain work relationships.
• Decision Making - Makes decisions and takes responsibility for them.
• Ethics - Fosters a diverse and respectful workplace.
• Even Temperament - Controls emotions without retaliating against negative behavior.
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas.
• Flexibility - Adapts to changes while remaining focused on goals and applies knowledge to new circumstances.
• Initiative - Remains proactive when suggesting improvements and solving problems.
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships.
• Persuasive Communication - Displays verbal and written communication that influences others.
• Problem Solving - Solves problems while ensuring rules and directives are followed.
• Punctuality Arrives on time and works a full schedule.

Work environment: Retail, store environment, may have a warehouse attached (heat/cold)

Physical demands: Must be able to lift up to 25 pounds occasionally. Repetitive movement of hands and fingers typing and/or writing. Occasional standing, walking, stooping, kneeling, or crouching. Reach with hands and arms, talk and hear.

Travel required: Occasionally between stores (mileage reimbursement available)

Required education and experience:

• High School Diploma, GED, or equivalent
• Customer Service experience
• Sales experience
• Computer literate, Google Suite, Gmail, Microsoft Office

Preferred education and experience:

• Knowledge of Rollmaster
• Flooring knowledge/background