Clinic Manager

Clinic ManagerWe are looking to fill a Clinic Manager role supporting the Springfield, IL clinic!The Clinic Manager is responsible for the direct day-to-day supervision of Behavior Technicians (BT) at the assigned cost center(s) to ensure fair and consistent employment practices and facilitate the delivery of high-quality services. Additionally, this role provides day-to-day oversight of clinic operations to increase operational effectiveness in partnership with the Clinical Director and corporate office.What will your day-to-day look like?Interview and participate in selecting prospective candidates for the Behavior Technician roleEvaluate BTs' knowledge and competence to perform independent sessionsObserve sessions and provide feedback and additional support as neededConduct onboarding check-ins for new hiresFacilitate, track, and monitor the RBT Certification process and monthly supervision requirements to ensure all technicians are active and in good standingWork collaboratively with BTs to address any needs related to their status with the BACB®.Review scorecards, competencies, and/or any other performance-based metrics with each direct report at least monthlyConduct performance reviewsProvide continuous employee coaching, mentoring, and skill development for each direct reportCollaborate with other leaders (Clinical and Regional Directors) and Departments (Scheduling, People Operations, Operations) as neededFacilitate all required components of New Hire BT Training, including clinical and operational policies and proceduresConduct competency assessments to ensure consistent delivery of services.Provide ongoing floor support for BTs, including 1:1 overlaps/training sessions.Conduct sessions as needed for provider cancellations, or as otherwise directed by the Clinical Director based on needPartner with BCBAs to develop targeted training objectives for learnersCommunicate training outcomes to supervising BCBA when client specificCollaborate with clinicians and remain fully knowledgeable on current objectives per learnerMonitor and implement any necessary updates from the BACB®Partner with People Operations and Schedulers to meet staffing needsConsult with People Operations for performance and other employment issues/concernsActively participate in Regional Success meetingsConduct ongoing relevant job training as needed (e.g., in-situ, apple meeting)Provide timely and accurate reports as requestedAttend recruiting or marketing events as requestedWork with clinic leadership to ensure a healthy, positive, and efficient therapeutic environmentPartner with clinical and other leadership to maintain a safe and healthy work environmentMaintain strict confidentiality of employee and client recordsEnsure all PHI is stored in compliance with HIPAA regulations and strictly viewed and handled only in a HIPAA compliant work environmentAdhere to all company policy and proceduresServe as the point of contact for all facilities, IT, safety, and operational related issuesCollaborate with Clinical Director, clinicians, and other departments to understand clinical and operational workflows to assist with operational improvementsAct as the clinic's Safety Coordinator, assuring compliance with federal, state and local regulationsPerform ongoing safety assessments on a monthly basisDetect, define, generate, evaluate, and revise solutions for all safety, technology, facility, and operational issuesReport monthly, quarterly, and annual data collected through scheduled audits. (Including but not limited to: safety and injury reporting, HIPAA audit, client satisfaction, cleaning crew accountability, and budget & supply inventory)Conduct clinic tours for new or prospective client/caregiversPrepare and monitor key performance metrics to ensure financial and operational goals are metOversee clinic expenditures and communicate additional needs to the Operations DepartmentEnsure clinical teams are well supported by maintaining inventory of needed resourcesWorking within the clinic budget, control supply inventory and distribution of goods and suppliesReconcile daily petty cash and weekly budgetsAssist the Clinical Director with the creation of annual budgetsConduct sessions as needed for provider cancellations, or as otherwise directed by the Clinical Director based on needEnsure clinicians have the appropriate structure to keep complete, timely, and accurate recordsActively work to support the achievement of BPI's strategic and operational objectivesActively participate in team meetingsRequired Skills/AbilitiesAbility to maintain good attendance records and have open availability to respond to clinic needs as assigned, including opening and closing dutiesExcellent written and verbal communication skillsExcellent management skills and the ability to guide a team of Behavior Technicians through difficult situationsProficiency in Google Suite softwareProficiency in Central Reach softwareExcellent organizational skills and attention to detailExcellent analytical, decision-making, and problem-solving skillsStrong involvement in the autism/special needs communityAbility to maintain all required BACB credentials and company training as determined by BACB guidelines and clinic needsAbility to adhere to regular and reliable attendance as an essential function of the jobAbility to maintain flexible availability in order to respond to clinical needs (ie: some evenings, opening shifts, etc.)Education and ExperienceAssociate's or bachelor's degree in a related field (preferred)Active RBT certification, requiredTwo or more years in a supervisory role or managerial role, preferredCPR and First Aid training, required (training provided)QBS training, required (training provided)Physical RequirementsMust be able to remain in a stationary position for prolonged periods of timeAbility to move about inside offices, clinic environments, and homesAbility to operate a computer and other office productivity equipment including but not limited to printers and copiersAbility to ascend/descend stairs and laddersAbility to communicate information and ideas in a way that others will understand. Must be able to exchange accurate information in these situationsAbility to observe details at close range (within a few feet of the observer)Ability to move and respond quickly to elopement, problem behaviors, and other physically demanding situations involving clientsAbility to lift, hold, and move up to 50 lbs.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.BPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If reasonable accommodation is needed to perform the essential functions of the job, please contact the People Operations team at View email address on click.appcast.io consent and phone numbers will never be shared with third parties or affiliates under any circumstances. SMS consent is not shared with any third parties or affiliates for marketing purposes.