ServiceNow - Senior/Technical Consultant

Job Description

Job Title: ServiceNow - Senior/Technical Consultant (Must Have ServiceNow certification)

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Location: Cincinnati, OH/Remote

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Position Type: Full time/Permanent role

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Job Description

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Must Have Technical/Functional Skills

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ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

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Roles & Responsibilities

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Technical Competency

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• Experience as a Technical Lead

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•Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

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•Understanding customer business requirements and convert to functional requirements

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•Responsible for reviewing requirements for accurate estimation

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•Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

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•Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

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•Review, and do proactive analyze and resolve application issues as needed

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•Mentor and share technical knowledge/guidance to team

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•Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

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•Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

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•Should possess good knowledge in Agile/Scrum methodology

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Behavioral competency

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•Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

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•Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

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•Excellent team management skills to manage the project team and members

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•Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

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Good to have

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•Experience in ServiceNow custom application design and development

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•Evaluate the tool stability and performance and provide recommendations

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• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

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•Preferred to have ServiceNow Implementation Specialist certification

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• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

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Generic Managerial Skills, If any

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ServiceNow CSA, CAD certifications