Frozen Food Supervisor

Frozen Supervisor

The Frozen Supervisor leads the frozen department's daily operations, ensuring product quality, strong in-stock conditions, and a clean, organized shopping environment. This role is responsible for driving sales, controlling shrink, and leading the team to execute company standards efficiently and safely.

Department Operations

• Oversee receiving, stocking, rotation, and inventory control of frozen products
• Ensure proper storage, handling, and temperature integrity at all times
• Maintain high in-stock levels while minimizing out-of-stocks
• Keep freezer and backroom areas organized for efficient workflow

Customer Service & Sales

• Provide excellent customer service and assist with product inquiries
• Maintain full, faced, and visually appealing freezer cases
• Execute pricing, signage, and promotional displays accurately
• Support department sales through strong execution and availability

Team Leadership & Development

• Train, coach, and supervise frozen department employees
• Assign daily tasks and ensure completion and productivity standards are met
• Provide feedback and reinforce company policies and expectations
• Foster a positive, team-oriented, and accountable work environment

Merchandising & Standards

• Ensure proper product rotation (FIFO) and remove damaged or expired items
• Maintain clean, organized, and well-merchandised cases and aisles
• Execute planograms, seasonal sets, and display changes

Food Safety & Compliance

• Monitor freezer temperatures and ensure food safety compliance
• Report equipment issues and safety concerns immediately
• Enforce all company policies, procedures, and safety standards

Operational & Financial Support

• Assist with inventory counts, ordering accuracy, and shrink control
• Track department performance including sales and labor efficiency
• Support labor planning to meet productivity goals

Qualifications

• Previous grocery or frozen department experience preferred
• Strong leadership, communication, and organizational skills
• Ability to work in a cold, fast-paced environment
• Basic math and computer skills
• Flexible availability including early mornings, nights, weekends, and holidays

Key Competencies

• Inventory Control & Product Rotation
• Attention to Detail
• Leadership & Team Development
• Time Management
• Operational Execution
• Customer Focus

Work Environment

• Frozen/refrigerated environment with extended cold exposure
• Frequent lifting, stocking, and bending (4060 lbs)
• Fast-paced, physically demanding retail setting