Printer Field Service Technician, II

About the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Your Impact We’re actively seeking an individual to: Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Salary Base hourly rate: $21.50–30.75. Eligible for a transportation allowance. Position Details Workstyle: Full-Time On Site – This position requires full-time presence at the assigned office(s)/worksite(s)/territory on scheduled work days. Location: US-FL-Jacksonville Category: Field Service Position Type: Full-Time Equal Opportunity Employment All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr