Android FrameworkCore OS Software Engineer II

Overview:

At Zebra we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring we develop smart solutions that anticipate our customers and partners needs and solve their challenges.

Being part of Zebra Nation means you are seen heard valued and respected. Drawing from our unique perspectives we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations their employees and those they serve.

Youll have opportunities to learn and lead in a forward-thinking environment defining your path to a fulfilling career while channeling your skills toward causes you care aboutlocally and globally.

Come make an impact every day at Zebra.

What Were Looking For:

The Engineering Customer Response Team (ECRT) is seeking a Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System specifically focusing on cellular connectivity and modem performance.

The ideal candidate possesses deep architectural knowledge of Android AOSP and exceptional system-level debugging this role you will diagnose and resolve critical software issues within the Telephony and RIL stacks collaborate with carrier and chipset vendors and interface directly with Zebra customers.

Additionally you will leverage and develop custom AI-driven solutions to automate support workflows.

Prior experience with WWAN technologies (4G/LTE/5G) and Qualcomm chipsets is highly desirable and a strong added advantage.

Essential Duties and Responsibilities:

• Resolve Android framework and OS issues on Zebra Mobile Computing products in the software sustaining engineering team.
• Execute expert-level problem-solving on complex Android system-level software issues utilizing deep-dive log analysis and AOSP source code debugging.
• Work extensively with the Android AOSP source code specifically isolating and troubleshooting issues within the Telephony framework Radio Interface Layer (RIL) and cellular modem layers.
• Collaborate directly with network carriers and chipset vendors (e.g. Qualcomm) to resolve complex network interoperability IMS/VoLTE and data throughput escalations.
• Develop and integrate custom AI-driven solutions to automate diagnostics (e.g. automated modem log parsing) streamline workflows and continuously improve support efficiency.
• Collaborate closely with customers to understand their use cases and connectivity challenges providing timely and effective solutions.
• Partner with SW engineering System testing and product management to drive resolution of customer issues and contribute to product improvements.
• Create technical documentation knowledge base articles and training materials.
• Mentor and assist other support engineers sharing WWAN expertise and fostering technical excellence.

Job Requirements:

• Bachelors degree in Computer Science Software Engineering or related discipline. Advanced Degree is a plus.
• 2 years of relevant software engineering experience with significant experience in a customer-facing or support role.
• Exceptional hands-on experience navigating modifying and debugging the Android AOSP source code.
• Proficiency in applied AI with the ability to build and integrate AI-based tools for workflow automation and continuous improvement.
• Strong Added Advantage:Prior knowledge of WWAN technologies (4G/LTE 5G 3GPP standards cellular modem architecture) andQualcomm WWAN chipsets and diagnostic tools (e.g. QXDM QCAT).
• Strong programming skills in Java C C and Python.
• Experience analyzing network traffic and cellular logs using tools like Wireshark.
• Should be good at multi-tasking and prioritizing issues based on urgency customer complexity etc.

Key Skills and Competencies:

• Core competency of triaging debugging and root-cause analysis in an Android environment with an unrelenting drive to solve difficult technical puzzles.
• Ability to dissect the necessary information in a problem description to fully understand the issue and know what additional questions to ask to gather all required information.
• Excellent customer-facing communication skills with the ability to convey complex technical concepts to a variety of audiences (from developers to management to end customers).
• Strong collaboration and teamwork skills with a proven ability to work effectively across organizational units.
• Familiarity with version control systems (e.g. Git Gerrit) and CI/CD pipelines.
• Self-motivated and self-starter with a high work ethic and the ability to thrive in a fast-paced results-oriented environment.
• In-depth understanding of Core Java C C and OOP concepts.

Position Specific Information:

• Travel Requirements:Up to 15%
• Able to Telework:Hybrid

Physical Demands:

• Sedentary work that primarily involves sitting or standing.

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position please contact us at

Know Your Rights:

Pay Range:

$86080.00 - $129120.00 Annual

Incentive Compensation:

In addition to base pay Zebra offers this role the opportunity to earn a performance-based annual cash incentive at a target equal to 10% of base pay in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive including healthcare wellness inclusion networks and continued learning and development offerings. We offer community service days in addition to the traditional insurances compensation parental leave employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location job-related skills knowledge and experience.

Additionally all Zebra roles are eligible for cash incentive programs. For example sales roles have additional opportunity to earn substantial variable compensation tied to quota most other roles the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing which is why we offer flexibility for our teams including: hybrid work adaptable hours Summer Flex Fridays Focus Fridays and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers please be aware our recruiters will always connect with you via @ email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However every decision regarding interviews and hiring is made by our dedicated team because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data see our Zebra Privacy Policy .

Required Experience:

IC