COS Store Manager
$74.84k - $84.2kCOS
Company Description Job Description As the Store Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store-guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service. By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to. Key Responsibilities:
- Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
- Interpreting sales data to drive performance and taking ownership of the store's commercial success
- Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
- Managing recruitment processes and ensuring effective onboarding and training for all new team members
- Identifying high-potential individuals and creating tailored development plans to support their career growth
- Managing all aspects of store operations-including compliance and visual merchandising-to ensure operational efficiency and uphold high standards of excellence
- Fostering a positive, inclusive, and motivating work environment where people thrive
- Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
- Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs
- Team Leadership : Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication : A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
- Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
- Comfortable working varied hours, including evenings, weekends, and holidays.
- This is a Full Time position with a contract of 40 hours a week.
- Apply by sending in your CV in English as soon as possible, but no later than the 08.17.2026.
- Dental & Vision Plans
- 401 (k)
- Paid Time Off- including your birthday!
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
Vacancy posted 24 days ago
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