Workshop Coordinator - Harvey, LA

Workshop Coordinator - Harvey, LA

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. We are now looking for a Workshop Coordinator to join our team working for a better future. The position is permanent, and the location is Harvey, Louisiana (New Orleans Area), USA.

What You Will Be Doing? As a Workshop Coordinator, you will support the daily operations of the workshop by coordinating repair activities, managing parts flow, scheduling work, and serving as the main point of contact between customers, technicians, workshop leadership, and internal stakeholders. Reporting to the Workshop Manager, you will help ensure projects are delivered safely, efficiently, and in line with customer expectations. This role is 100% workshop-based.

Responsibilities:

• Coordinate daily workshop activities and schedules to support customer projects and operational priorities.
• Serve as the primary point of contact for customers, workshop personnel, suppliers, and internal stakeholders.
• Coordinate shipping, receiving, tracking, and movement of components entering and leaving the workshop.
• Manage parts ordering and material availability to support workshop execution.
• Support change order management and ensure proper documentation and communication.
• Monitor billable activities, labor utilization, and timesheet accuracy.
• Assist with cost tracking, revenue monitoring, and margin analysis.
• Maintain accurate records in SAP, Salesforce, and other business systems.
• Support the Workshop Manager in workload planning and operational coordination.
• Ensure compliance with safety requirements, company procedures, and customer standards.
• Identify opportunities for process improvements and support continuous improvement initiatives.
• Assist in resolving operational issues by coordinating actions with relevant stakeholders.

To Be Successful in This Role, you will bring:

• Strong organizational and coordination skills to manage high workshop activity.
• Experience in workshop coordination, service operations, logistics, maintenance, or a similar operational environment.
• Experience working with ERP systems and service management tools.
• Excellent communication skills with internal and external stakeholders.
• Ability to follow correct workflows and ensure steps are completed properly.
• Proactive, hands-on attitude ("go-getter") and ability to stay focused in a dynamic environment.
• Mechanical knowledge is highly valued.
• Education: High School Diploma or equivalent.
• Skills: Experience with SAP and Salesforce. Strong computer and administrative skills. Strong organizational and multitasking abilities. Analytical skills with the ability to track costs, revenue, and margins. Effective communication and stakeholder management skills. Basic mechanical aptitude and interest in workshop operations.

As an Ideal Candidate, We Expect You to Have:

• High integrity.
• Passion for customer service and technical excellence.
• Strong focus on quality and safety.
• Critical thinking.
• Excellent communication skills (verbal and written) in languages needed to support the team.
• Strong organizational skills and a team player mindset.
• Ability to work effectively with individuals from diverse cultural backgrounds.

Physical & Mental/Reasoning Demands:

• Vision: Close; Distance; Depth Color Perception (Red, Green, Amber) Hearing/Listening Clear Speech Touching: Dexterity; Hand; Finger Ability to Mount and Dismount Forklift/Truck Pushing/Pulling/Stoop/Kneel/Crouch or Crawl Lifting: 45 Pounds; 5 Times per shift Carrying: 25 Pounds; 5 Times per shift Driving (local/over the road) Bend/Squat/Sit and Stand for a prolonged period of time Climbing / Balance Travel Requirements: In this role, some domestic and international travel may be required. While most activities are workshop-based, occasional visits to customer sites or training sessions may occur. Estimated travel: 20% Schedule: Monday to Friday, 7:00 AM to 3:30 PM.

Successful applicants must be authorized to work in USA without sponsorship. Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Wrtsil is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, Indigenous persons, and persons with disabilities. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request. At Wrtsil we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.