Service Coordinator

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Opportunity for advancement Paid time off Parental leave Now Hiring: Service Coordinator – Pro-Serv Food Equipment Location: New Bern - NC Pay: $20–$25 per hour (based on experience) Full-Time | Monday–Friday About Us Pro-Serv Food Equipment is a leading commercial kitchen equipment service company proudly serving North and South Carolina. We specialize in the repair, maintenance, and installation of commercial refrigeration, HVAC, and cooking equipment. We are a tech-driven, high-performance company with a strong commitment to customer service and team accountability. Position Overview We are seeking a highly organized and proactive Service Coordinator to join our operations team. This role is the central hub for ensuring that service orders are received, scheduled, dispatched, and processed according to our standards. The right candidate will thrive in a fast-paced, team-oriented environment and take pride in creating seamless service experiences for our clients and technicians. Key Responsibilities Answer incoming service calls and input service requests Schedule and dispatch technicians based on availability and job urgency Order parts and coordinate delivery timelines Prepare and send estimates to customers Provide timely and professional customer service throughout the service process Ensure all service work orders are processed and closed accurately Requirements Minimum 5 years of customer service and administrative office experience High school diploma or equivalent required Strong proficiency in Microsoft Office and Windows-based systems Excellent organizational and communication skills Ability to multitask and manage priorities in a dynamic environment Experience in the service industry or dispatching is a plus Why Join Pro-Serv? Competitive pay ($20–$25/hr based on experience) Opportunities for growth and advancement Supportive, high-energy team culture Leadership that values accountability, communication, and results Apply Today! If you’re ready to be the heartbeat of our service operations and help keep our team and customers running smoothly, we want to hear from you.