Assistant Store Manager - Account Retention and Leadership

Description: 4x Best Places to Work in PA (2022–2025) ¡Ahora contratando! Se habla español Looking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. "I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae Who We Are We Serve Others We Do What It Takes We Own It We're passionate about helping employees grow and delivering great customer experiences! Pay + Perks Starting at $18+/hour & Monthly Bonus Potential 3 Weeks PTO + Paid Holidays Medical, Dental, Vision + 401(k) Match Employee Discounts + Loyalty Rewards Career Growth Opportunities (we promote from within) Weekly Pay Reimbursement Toward Home & Vehicle Purchase (after 1 year) Bilingual candidates may earn additional pay! ...and so much more! Who Succeeds in This Role Takes ownership of results and account performance Leads by example while staying hands-on Comfortable managing customers, collections, and team accountability Handles tough conversations professionally Driven by goals, metrics, and continuous improvement What You'll Do Support the Store Manager in driving overall store performance Lead daily operations across sales, account retention, and service Coach and hold team members accountable to expectations Review reports and act on opportunities to improve results Oversee customer accounts and follow up on past-due balances Guide team on retention and collection strategies Review payment histories and support action plans Ensure accurate documentation of interactions and payments Coordinate field visits and delivery schedules Maintain store standards (inventory, merchandising, cleanliness) Step in to lead the store when needed Leadership Responsibilities Supervise and support a small team (1–3 employees) Assign tasks, provide coaching, and follow up on results Train team members on sales, service, and retention best practices Requirements: What We're Looking For 1+ year of leadership or supervisory experience preferred Retail, collections, or customer service background preferred Strong leadership, communication, and problem-solving skills Ability to manage multiple priorities and performance expectations Valid driver's license with insurable driving record Ability to lift up to 25 lbs (assistance for heavier items) Schedule Full-time (40 hours/week), 5-day workweek Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed Additional Information Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law Compensation details: 18-22 Hourly Wage PI286c10eaa2a8-37156-40644207