Senior Nutrition Data Technician (Customer Service II)

: Overview: A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government! Aging and Human Services is hiring a Senior Nutrition Data Technician (Customer Service II) to assist the CHAMPSS program. First review of applications will be January 26, 2024. :

• Provides general office duties for the nutrition program and administrative support for the CHAMPSS Program; data enter meal orders and donations for the CHAMPSS Program; prints monthly store Merchant Detail Report and invoices; provides data on CHAMPSS utilization and provides analysis; monitors the on-going performance of CHAMPSS sites and assists stores with data entry issues; accurately enters assessments into AAA database.
• Works with CHAMPS providers to continue a healthy partnership; completes CHAMPSS check-in and walk-through audits quarterly to check program requirements are met and the program's quality.
• Provides back-up for the Nutrition office team including centers, front desk, and mail process; creates and distributes reports and analyzes data to determine problems or trends; initiates written or oral correspondence; schedules appointments, meetings, and other functions.
• Holds, organizes, and leads CHAMPSS program material at scheduled presentations within the county.
• Answers phones, refers calls and customers; greets customers and gives standard and non-standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine and non-routine forms; collects forms and any supporting documents; reviews for accuracy and completeness; obtains client information as well as signatures on required permission and consent forms; explains fees, policies, and payment options; researches account information; makes determination on coordination of services/resources, and organizes referrals to current staff or outside agencies.
• Calculates and collects fees for payment; resolves a variety of non-routine customer complaints, problems, and billing disputes; may provide follow-up to ensure customer satisfaction.

This position is grant-funded position. Employment in grant-funded positions is contingent upon approved and continued funding. Job Requirements: Minimum Job Requirements: High school diploma or equivalent and one year of customer service or related experience are required. May require KS/MO driver's license, depending on department or agency. Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency. Education/Experience Substitutions: Experience may be substituted for degree. Education may be substituted for experience. Physical, Environmental, and Special Working Conditions: All County employees may be called upon to assist other departments in a declared emergency situation.