Medical Assistant

Medical Assistant at Knownwell

Meet Knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.

Backed by $50M in fundingincluding a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventureswe're scaling fast and expanding access to evidence-based obesity care nationwide.

As a Medical Assistant at Knownwell, you will play a key role in delivering patient-centered care by managing clinical tasks and supporting the broader healthcare team. You'll be responsible for assisting with procedures, managing patient flow, and ensuring patient records are up to date, all while providing compassionate, high-quality care. This is an exciting opportunity to be part of a collaborative environment and contribute to improving the health and well-being of patients in both primary care and obesity management settings.

Schedule: This role requires availability for a rotating weekday shift based on business needs, scheduled Monday through Friday between the hours of 7:30 AM and 5:30 PM ET

EMR: Athena

Location: Primarily Woburn, MA but may include travel to a different greater Boston clinic based on staffing or business needs.

Responsibilities:

• Manage patient flow: Facilitate transitions between reception, exam rooms, and check-out, ensuring seamless care.
• Assist with clinical tasks: Take vitals, gather patient history, triage, and assist with clinical procedures.
• Support patient follow-up: Ensure records are updated, review test results with providers, and communicate with patients as needed.
• Coordinate care: Manage patient medication prior authorizations, and assist with outgoing referrals and scheduling.
• Perform administrative tasks: Support scheduling, patient check-in/out, insurance verification, and other administrative needs when needed.
• Collaborate with the care team: Work closely with both clinical and front-desk staff to maintain smooth operations.
• Maintain exam rooms: Ensure supplies are stocked, and rooms are ready for patient care.
• Provide compassionate care: Adhere to Knownwell's mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status.
• Virtual care: May support virtual patient care needs as part of our hybrid care model, including remote check-in and clinician support when needed.

Requirements:

• High school diploma or equivalent; Medical Assistant certification preferred.
• At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management.
• Experience with prior authorizations and referrals is a strong plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with electronic medical records (EMR) systems (Athena experience preferred).
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• A team player with a passion for inclusive, compassionate care.

Pay & Perks:

On-site opportunity

Medical, dental, and vision insurance

401K retirement plan with company match

Up to 20 days of PTO per year + company holidays

Up to 14 weeks of parental leave (12 for non-birthing parents)

Knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider's household members cannot receive primary care in the clinic.