Acima Assistant Store Manager - Bilingual Preferred

The Role The Assistant Manager reports to the Store Manager and is responsible for assisting the Store Manager in account management and sales activities while providing excellent customer service experience. The Assistant Manager role collaborates and communicates with Acima retail partners to process credit turn down applications and web orders and convert them into Acima credit customers. In addition, the Assistant Store Manager reviews lease applications, promotes and sells to customers Acima's leasing benefits, and drive conversions. This role will be performed in one of our retail partner store locations. Compensation The Assistant Store Manager position is paid hourly in accordance with Acima's usual payroll procedures. In addition to an hourly rate, the Assistant Store Manager position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the Assistant Store Manager must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law. Compensation: $17.81 - $18.96 + Potential Bonus (Based on performance, paid out monthly) Key Responsibilities Driving customer growth through appropriate channels (web, partner stores, walk ins) Listening, identifying, and fulfilling all customer needs in a timely manner Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process Closing the sales cycle by converting applications that include in-store and web orders Working as a cooperative team member with Acima partner stores in all operations aspects Reporting to and communicating with the Store Manager regarding store and coworker activities and performance Customer Service Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues Job Requirements Must be at least 18 years of age High school diploma or GED Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite and other relevant software applications Familiarity with rental or leasing industry practices is a plus Organized, with time-management skills and the ability to multi-task Ability to work a flexible schedule, including evenings, weekends, and holidays Consistent in-person attendance Why Work For ACIMA? Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan Award Winning Culture Career Growth Opportunities! Weekly Pay! Discounts from Acima partners Expected Hours of Work This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends. Physical Demands While performing the duties of this job, the Assistant Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day. Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. Acima will consider all qualified applicants with criminal histories in a manner consistent with requirements of the Los Angeles Fair Change Initiative for Hiring ordinance Pursuant to the San Francisco Fair Change Ordinance, we will consider for employment qualified application with arrest and conviction records #J-18808-Ljbffr Acima LLC.