Chief of Staff, Customer Management Project Manager

Role Description

The Project Manager / “Chief of Staff (CoS)” will assist in managing strategic priorities and lead operational/management systems for the Leadership Team (LT). This associate will support the Head of Customer Management and extended leadership team as we execute priorities. This critical position will serve to enable leaders to execute strategic priorities while ensuring operational rigor. They will be responsible for developing, implementing, and sustaining strategic areas including:

• Strategy
• Executive Support and Team Culture
• Operational Excellence

This associate will report into the Field Chief of Staff Office and collaborate with the team to provide best-in-class support to the Field leadership team.

Qualifications

• Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda.
• Highly collaborative; has excellent communication skills essential for interacting and communicating with key stakeholders.
• Strong project management and organizational skills, with an understanding of how the sales and client management “field” operates.
• Highly-motivated, self-starter who can work autonomously and independently take initiative.
• Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction.
• Proven experience in operating with discretion when handling highly sensitive issues.
• An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging.

Requirements

• Bachelor’s Degree or military experience
• At least 4 years of experience in Project Management or Process Management
• At least 4 years of experience building and influencing strategy

Preferred Qualifications

• Master’s Degree
• 3+ years experience in a sales or client management role
• 3+ years of experience serving in a Chief of Staff or Project Management role in a large, complex and matrixed organization

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).