Customer Service for Insurance

Job Description We're Hiring: Insurance Customer Service Representative! Bet On You LLC | An Allstate Insurance Agency Love helping people? Have insurance experience and speak fluent Spanish? We'd love to meet you! At Bet On You, we empower our community and protect our tomorrow. We're a passionate, competitive, and highly motivated team that celebrates each other's success and puts customers at the center of every interaction. We're looking for a friendly, detail-oriented Customer Service Representative with more than one year of insurance industry experience. If you enjoy solving problems, building relationships, and helping customers feel confident about their coverage, this could be your next opportunity! Benefits Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Responsibilities What You'll Do Answer customer calls, resolve inquiries, and handle concerns with empathy and professionalism. Access customer accounts, review policy details, and manage policy updates accurately. Explain insurance products, coverage options, and benefits in clear, easy-to-understand language. Support customer retention, policy rewrites, and cross-selling across multiple insurance lines. Recommend coverage options based on each customer's needs. Document complaints, track resolutions, and maintain accurate CRM records. Build a helpful FAQ knowledge base to improve response times and customer satisfaction. Help train new team members on customer service best practices and insurance fundamentals. Requirements What You Bring More than one year of experience in the insurance industry. Must be bilingual. A friendly, professional demeanor and a customer-first mindset. Excellent verbal, written, and interpersonal communication skills. Strong knowledge of insurance products and policies. Confidence using CRM systems, such as Salesforce or Zendesk, and database software. Strong problem-solving skills, attention to detail, empathy, and active listening. The ability to stay organized, work under pressure, and meet deadlines. A collaborative spirit and a willingness to help teammates succeed. Your Work Environment Join us in person, Monday through Friday, starting at 9:00 a.m., in our state-of-the-art office. You'll be part of a team that values its employees, supports one another, and takes pride in creating a positive customer experience. Ready to Bet On Your Future? Bring your experience, your energy, and your passion for helping people. Let's make a difference together! #J-18808-Ljbffr Bet On You LLC, an Allstate Insurance