Field Service Representative (Seattle)

Field Service Representative

Meadow is building the modern funeral home. In under two years, we became the largest independent funeral home in California and have since expanded to multiple states, with more markets on the way. We've earned an 80+ NPS, glowing reviews, and the trust of hundreds of families every month.

You'd join a team that's built and scaled real-world businesses. We're focused on real hospitality and modern technology, and are expanding nationally with urgency, discipline, and plenty of meaningful work still ahead.

About the Role

As a Field Service Representative you'll be Meadow's on-the-ground presence in Seattle.

You'll be the first Meadow employee in this market. Today we work through crematory and transport partners, and you'll be the person who makes those relationships work and who families actually meet.

This is a high-ownership, high-impact role. You'll operate across the full service lifecycle and help define the job as you do it, because this market is new and the role isn't fixed yet.

Seattle is early for us and it grows from here. As volume builds, this role grows with it, into overseeing the crematory relationships, the vendors, and the people who come next.

This is a highly field-based role requiring regular travel across the greater Seattle area.

What You'll Do

• Build partnerships with our crematory partners: you will be the face of Meadow in these environments and our eyes and ears for what we can be doing better, helping to make the day-to-day work easier.
• Own the return of cremated remains: From splitting ashes to handling USPS mail-outs to personally delivering cremated remains to families - you will be responsible for making sure cremains are returned in a timely and professional manner.
• Handle first calls: You will be responsible for completing first calls during business hours from the ME and hospitals.
• Plan and execute funeral services: You will be responsible for planning and coordinating funeral services and memorials with families, the venue and other parties to make sure everything goes smoothly.
• Hold our partners accountable: You will track what our transport and crematory vendors actually deliver, and raise it when they fall short.

Who You Are

• Experienced: You have worked in funeral service and have handled families, remains, and partners before
• Relationship-driven and composed: You build trust quickly with families and with partners, and you communicate with care in sensitive situations
• Dependable and detail-oriented: On time, prepared, and proud of getting the details right when it matters most
• Self-directed: You take ownership, stay resourceful when things change, and operate without close oversight. You will be the only Meadow person on the ground here
• Field-ready: You have a valid driver's license and reliable transportation, and you can lift, carry, and move up to 100 lbs in the field

Details

• Full-time: 40/h week
• Location: Seattle
• Compensation: $20-26/hr depending on experience
• Health: medical, dental, vision; FSA/HSA; One Medical, Kindbody, Talkspace, Teladoc.
• Time off: 15 days, 10 paid holidays
• Gear and stipend: MacBook + tools; $300 WFH stipend.

We're just getting started, and we're looking for people who want to grow with us. If you're excited about meaningful work, building real relationships, and being part of a company that's changing how families experience loss - apply today. Even if you don't meet every qualification, we encourage you to reach out. Your passion and potential matter.