Service Desk Team Lead
$100k - $126kAmerican Systems
Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities Establish and implement Tier 2 and Tier 3 support for all stakeholders of DLSA systems, services, and components. Provide user and help desk support Monday through Friday, 8:00 AM to 5:00 PM Central Time. Receive and manage help tickets escalated from the AETC AIS Service Desk AASD for issues requiring deeper technical analysis and resolution. Oversee and coordinate engineering and technical support activities across DLSA-supported systems. Maintain the stability, reliability, and high-performance operation of systems and services. Support a system of systems environment by leveraging both: specialized technical expertise in specific technologies, and broader general IT systems knowledge. Lead or support longer term and strategic technical efforts, including deployment of new capabilities and service improvements. Ensure service desk operations meet required service level agreements SLAs. Serve as a key point of coordination for escalated technical issues requiring Tier 2 and Tier 3 intervention. Qualifications Bachelor’s degree and minimum 5years of experience Active Secret Clearance Experience managing or supporting Tier 2 and Tier 3 IT service desk operations. Experience in engineering and technical support for enterprise IT systems. Strong knowledge of general IT systems and support processes. Ability to work in environments requiring both specialized system expertise and broad technical coordination. Experience maintaining system stability, availability, and performance. Experience supporting or implementing new technical capabilities in an operational environment. Experience with ServiceNow IT ticketing system. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $100,000.00/Yr. - USD $126,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status #J-18808-Ljbffr American Systems
- ...Overview JOB TITLE: Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for Immigration Review (EOIR... ...mentorship, and management on a daily basis to five Service Desk Team Leads to include understanding tasks and routine responsibilities,...SuggestedFull timeWork at officeRemote workFlexible hours
ITC Federal, Inc.
Falls Church, VA3 days ago - ...Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership... ...referrals in our CRM Maintain high standards for member service, safety, and club appearance Lead from the Front and help with...SuggestedFull timeLocal areaFlexible hoursAfternoon shift
Onelife Fitness
Falls Church, VA4 days ago - Clark Construction Group, LLC in McLean, VA is seeking a hands-on Service Desk Manager. This role will lead the end-user services team, managing IT support operations and ensuring smooth service delivery. The ideal candidate will have a Bachelor's degree, significant experience...Suggested
$100k
Advertising Sales Representative (B2B Outside Sales) Zoom Media Corp. | GymTV Network Full-Time | Uncapped Commission | Local Territory Earn $100K+ | Outside Sales | Digital Advertising | B2B Sales | Uncapped Commission Zoom Media Corp. is hiring a high-performing...SuggestedFull timeLocal area- ITC Federal in Falls Church is seeking a Service Desk Team Manager to oversee IT operations and manage a team of service desk professionals.... ...mentoring, and ensuring performance accountability among team leads and analysts. The ideal candidate has extensive experience in...Suggested
$19 - $32 per hour
...H.U.N.K.S. stands for Honest, Uniformed, Nice, Knowledgeable, Service. What you’ll get Competitive Compensation + great tips On the spot... ..., and unpack customer belongings Be on time, friendly, and safe Lead by example and maintain brand presence Who we’re looking for...Hourly payWeekly payFull timePart timeFlexible hoursWeekend work$100k - $126k
...looking for an experienced IT professional responsible for establishing Tier 2 and Tier 3 support. The role supports complex IT service desk operations, focusing on coordination and performance across various systems. The ideal candidate has a Bachelor's degree, minimum...- ITC Federal, Inc. is seeking a Service Desk Team Manager in Falls Church, VA, offering a hybrid work model. The ideal candidate will have 10+ years of IT experience, including 4+ in IT operations and managing a team of 20+. Responsibilities include oversight of Service...
- Clark Construction Group is seeking a hands-on Service Desk Manager to lead and grow our end-user services function in McLean, VA. This role is crucial... ...enhancing productivity for our corporate office and field teams. The ideal candidate will have extensive experience in...Work at office
$130k - $155k
Responsibilities & Qualifications We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of service desk agents and supervisors. You will be a member of a technical team...Contract workFor contractorsMonday to FridayWeekend workDay shiftAfternoon shift- KLDiscovery in McLean, Virginia is seeking a Project Manager for its Antitrust/Second Request team. This role involves managing client expectations and delivering high-quality project outcomes, while consulting on industry best practices. The ideal candidate has eDiscovery...Remote job
- NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC is seeking a Call Center Manager to lead our ophthalmology practice's call center operations. This role involves managing a team of call center representatives, ensuring effective call handling, and improving patient satisfaction...
- ...local real estate agents and community organizations to generate leads. Present membership applications to the Membership Committee... ...A professional and polished demeanor with a strong customer service orientation Working Conditions This position involves working...Casual workWork at officeLocal areaFlexible hoursAfternoon shift
Capital Yacht Club
Washington DC2 days ago $12.77 - $21 per hour
...acquisition. Job Responsibilities Provide friendly and attentive service to all guests throughout the entirety of the visit Anticipate... ...~ Pre-tax commuter benefits (in applicable States) ~ Team member discounts at all our brands The hourly pay range (plus...Hourly pay- ...line sales potential and ensuring superior service to our customers. The Counter Manager is... ...Sales (AUS) and Items Per Transaction (IPT). Lead by example on personal KPI goals.... ...continuous training and development of the team to achieve Charlotte Tilbury standards in...Permanent employmentFull timeFreelance
- ...seeking an eDiscovery Senior Manager to lead day-to-day operations across its eDiscovery... ...position, you’ll manage and mentor a team while overseeing litigation and investigation... ...Background supporting financial services, mortgage, or highly regulated industries...Shift work
$143k - $215k
...Management. This role includes directly managing, leading, and mentoring members of the eDiscovery team, developing and executing protocols for data governance... ...technology and expertise to deliver comprehensive services across the legal department, including technical...Local area- ...possess strong leadership skills, exceptional communication abilities, and a passion for providing outstanding patient service. This role involves managing a team of agents, ensuring efficient call handling, and improving overall patient satisfaction within our ophthalmology...Work at officeMonday to FridayFlexible hoursNight shift
$47k
...) is a fast-growing roofing and exterior services company serving homeowners and businesses... ...be instrumental in helping cultivate our team as it grows. You’ll play a key role in... ...helping ensure deals move efficiently from lead to close. While also coordinating the...For subcontractorWork at officeNew Paradigm Projects
Rockville, MDa month ago- ...Position Summary The Patient Engagement & Call Center Manager leads the daily operations of our patient-facing call center and... ...providers and clinical staff to align engagement workflows with care team priorities and panel management goals Support transitions between...Full time
CloseKnit
Rockville, MD26 days ago $69.4k - $158k
..., and incident response tools remain fully operational, patched, integrated, and optimized to support mission requirements. On our team, you'll serve as a systems engineer and administrator for SOC infrastructure, security platforms, and supporting technologies. The role...Local area- A leading low-code software company in Falls Church is looking for a Customer Support Engineer to provide hands-on support for platform-... ...troubleshooting, managing customer queries, and collaborating with R&D teams. Ideal candidates will have a Bachelor's degree in a technical...
$238.7k - $272.4k
...merchants on our network. Tasked with managing these direct‑acquiring relationships, you will pioneer a high‑stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate. Key Responsibilities Serve as a core member of the United...Full timePart timeLocal area- You will play a key role in the Aircraft Fleet Support team, responsible for troubleshooting remote and on-site issues of the Intelsat... ..., and modify maintenance manuals, fault isolation manuals, Service bulletins. Proactively identify defects by reviewing system data...InternshipLocal areaRemote work
- A leading consulting firm is seeking a Director for their AI Business Solutions team to lead the development and deployment of AI solutions across various sectors. The ideal candidate will possess a strong consulting background with expertise in AI and machine learning...Flexible hours
$206k - $235.1k
...driving operational excellence and high-touch service for our Enterprise Partner Support... ...executive role, you will champion a client-facing team that navigates our matrixed business model... ...Markets Operations Leadership Team Lead the Enablement Partner Support team and provide...Full timePart timeLocal area- The Office Manager in a Helzberg Diamonds retail store manages the daily operations of the office by providing guidance and leadership necessary to assist the store in achieving sales and profit goals. Key Responsibilities Procedural compliance to ensure that all transactions...Work at officeFlexible hoursAfternoon shift
Helzberg Diamonds Shops, Inc.
Falls Church, VA3 days ago - ...environment. The position combines front desk responsibilities, office coordination, hospitality... ...administrative tasks within a stable and team-oriented setting The ideal candidate... ...or related experience ~ Strong customer service and interpersonal skills ~ Excellent...Work at office
Turn2Partners
Tysons Corner, VA1 day ago $80k - $100k
...Fully Onsite 5 days/week, Monday-Friday We are a fast-growing team that takes our work seriously and has fun doing it. As we expand... ...The Face of the Office: Greet visitors, own the front desk energy, and maintain a welcoming, professional environment. Facilities...Work at officeMonday to FridayFlexible hoursCareer Group
Falls Church, VA3 days ago$73k - $94k
...seeking an energetic and detail-oriented Dental Office Manager to lead our dental practice with enthusiasm and professionalism. In this... ...is perfect for you! Duties Lead and supervise the dental office team, including administrative staff, dental assistants, and hygienists...Full timeWork at officeTryApplyNow
Falls Church, VA2 days ago
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