Desktop Engineer
E-Solutions
About the client:
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries. Role--EUC Desktop Engineer Location--Denver, CO 80202
Job Type-C2C Provide onsite technical support for hardware and software issues
Install configure and set up new hardware and software for endusers
Knowledge on Device Management including Intune
Creation of Intune Policies and knowledge of deployment
Diagnose and resolve technical issues related to desktops laptops printers and other peripherals
Perform routine maintenance and updates on equipment to ensure optimal performance
Communicate effectively with customers to understand their issues and provide timely solutions
Maintain detailed records of service requests resolutions and equipment inventory
Repair and refurbish defective or damaged hardware components
Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards
Manage inventory of spare parts and ensure adequate stock levels
Keep detailed records of repairs parts used and equipment status
Ensure all repaired devices meet the organizations quality standards before returning them to users
Handle more complex technical issues that cannot be resolved by Level 1 support
Track and manage incidents using a ticketing system ensuring timely resolution
Assist users with technical training and guidance on software and hardware usage
Serve as an escalation point for Level 1 support providing guidance and support as needed. Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries. Role--EUC Desktop Engineer Location--Denver, CO 80202
Job Type-C2C Provide onsite technical support for hardware and software issues
Install configure and set up new hardware and software for endusers
Knowledge on Device Management including Intune
Creation of Intune Policies and knowledge of deployment
Diagnose and resolve technical issues related to desktops laptops printers and other peripherals
Perform routine maintenance and updates on equipment to ensure optimal performance
Communicate effectively with customers to understand their issues and provide timely solutions
Maintain detailed records of service requests resolutions and equipment inventory
Repair and refurbish defective or damaged hardware components
Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards
Manage inventory of spare parts and ensure adequate stock levels
Keep detailed records of repairs parts used and equipment status
Ensure all repaired devices meet the organizations quality standards before returning them to users
Handle more complex technical issues that cannot be resolved by Level 1 support
Track and manage incidents using a ticketing system ensuring timely resolution
Assist users with technical training and guidance on software and hardware usage
Serve as an escalation point for Level 1 support providing guidance and support as needed. Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Vacancy posted more than 2 months ago
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