Hotel Director of Operations

Hotel Director of Operations

We are seeking a strategic, hands-on Hotel Director of Operations to oversee food and beverage and rooms operations for our upscale, boutique-sized hotel. This executive leader will directly oversee department leaders in Rooms and F&B and is responsible for driving profitability, employee engagement, operational excellence, and exceptional guest satisfaction across the property. The ideal candidate is highly operational, financially astute, visible on the floor, and passionate about hospitality. This is a working leadership role and not a desk position. If this sounds like you, we are ready to meet you!

Hotel Director of Operations Benefits

• Base salary up to 90K plus generous end-of-year bonus
• Comprehensive benefits packages and retirement plan
• Growth opportunities within a growing hospitality organization
• Tuition reimbursement programs

Hotel Director of Operations Responsibilities

• Oversee all day-to-day Rooms and F&B operations
• Maintain the ability to step into any operational role when needed
• Partner closely with Front Office, Housekeeping, Engineering, and F&B leadership to ensure seamless operations
• Ensure guests are consistently satisfied with service, cleanliness, food, and beverage execution
• Coach leaders and teams in effective service recovery and hospitality standards
• Interview, hire, train, coach, and discipline supervisors and team members
• Review daily revenue reports and financial recaps for hotel and outlets, ensuring forecasting accuracy and alignment with budget goals

Hotel Director of Operations Qualifications

• 5+ years of progressive hotel leadership experience overseeing both Rooms and Food & Beverage operations
• Strong financial acumen with proven ability to manage budgets and labor controls
• High operational knowledge across Front Office, Housekeeping, Engineering, and Restaurant operations
• Ability to work nights, weekends, and holidays as business demands require
• Demonstrated ability to lead, coach, and develop department heads