Loan Servicing Manager

BD Capital is a private lending firm focused on providing flexible, asset-based financing solutions for real estate investors across the country. We specialize in bridge, construction, and rental property loans, supporting borrowers through acquisitions, refinances, and ground-up development projects. Our platform is built around speed, transparency, and execution. We pride ourselves on moving quickly from term sheet to closing while maintaining disciplined underwriting and a consistent, scalable process. Our team works closely with borrowers and brokers to navigate complex deals, ensuring clear communication and a streamlined experience from start to finish. At BD Capital, we are not just transaction-focused, we aim to build long-term relationships with our clients by being a reliable capital partner across multiple projects. Internally, we emphasize collaboration, accountability, and continuous process improvement to support our growth and deliver a high level of service on every deal. Position Summary We are looking for an Assistant Servicing Manager who thrives in a fast-paced, entrepreneurial growth environment. The Assistant Servicing Manager will assist managing staff, systems, and workflow for all performing and non-performing loans from onboarding through payoff in compliance with all applicable laws and regulations. Servicing functions include but are not limited to onboarding, customer service, collections, workouts, REO, payoffs, insurance, taxes, QC, and vendor management. Responsibilities Process new loans in the systems for set up, onboarding and loan servicing Track insurance, taxes, and other escrows for portfolio loans Track insurance lapses and issue forced placed insurance, as required Track loan maturities and follow up with borrowers on extensions and payoffs Review loan payoffs and provide approval and/or updates prior to accounting wires Manage customer service and collections activities Provide QC for closing packages, closing instructions, and other documents Proactively provide portfolio oversight through the identification of customer credit deterioration and/or payment non-performance Ensure compliance with all applicable servicing related laws and regulations Manage and train servicing employees and other employees, as required Maintain and update the Servicing Policy and Procedure Manual Ad hoc projects, as assigned Qualifications Deep knowledge of mortgage servicing concepts, practices and procedures Experience creating and implementing servicing metrics and data analytics Strong working knowledge of MS office and Sharepoint Experience with The Mortgage Office (“TMO”) preferred Experience developing business requirements and configuring servicing systems a plus Strong attention to detail Well-developed communication and interpersonal skills with an emphasis on customer service, conflict management, teamwork and coaching Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently within established timeframes Naturally inquisitive with strong analytical and problem-solving skills Demonstrated ability to maintain confidentiality and use discretion in daily activities Ability to work in a fast paced environment under pressure with tight deadlines and constant interruptions Self-motivated team player with a strong work ethic and high level of personal accountability Positive personality with a high level of integrity Valid driver’s license Education & Experience Bachelor’s degree in Accounting, Finance, Economics, Real Estate, or related field 3+ years of mortgage servicing experience required Location Warren, NJ Employment Type Full Time BD Capital, LLC provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. #J-18808-Ljbffr