Patient-First Dispensary Lead (Retail Ops)

At iAnthus, we are not just in the business of cannabis; we’re in the business of empowering individuals to lead healthier, happier lives through access to premium-quality medicinal and adult-use cannabis products. We believe in the potential of cannabis to enhance wellness and redefine the future of self-care. As a trailblazer in the cannabis industry, we’re committed to providing a holistic approach to well‑being, fostering a community where every patient and customer can thrive and find relief. This DispensaryLead position is full‑time and is located in Pensacola, FL. Who We Are: iAnthus Capital Management is a multi‑state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry – not just because it has the power to change people’s lives (especially those suffering from chronic ailments) – but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages. Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program and the ability to interact with and learn from leaders in the cannabis industry. Who You Are: You have a strong desire to learn and to contribute to a team. You are passionate about making an inclusive, positive, and compliant workforce. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. If you would like to work in a fast‑paced environment and are interested in building something meaningful with the rest of the iAnthus team, we would love to hear from you! Professional Competencies: Positive attitude Exceptional attention to detail and organized Strong interpersonal and teamwork skillset Excellent verbal and written communication skills Ability to multi‑task, prioritize, and work in a fast‑paced environment Benefits: 12 Days of Paid Time Off 10 Paid Holidays Paid Sick Leave Paid Parental Leave Medical, Dental, Vision, FSA, HSA, and Transit Benefits Employer Paid Short‑Term Disability and Life Insurance Wellness Program Employee Assistance Program Product Discounts Ability to work in a growing company where your talents and skills can have a positive impact Position Summary: As a Dispensary Lead, you hold a central position in the dispensary’s operations. Your role encompasses various responsibilities aimed at ensuring a positive and efficient experience for medical cannabis patients and adult‑use customers. You will serve as a key point of contact, offering assistance, answering queries, and fostering a welcoming atmosphere. Beyond customer interactions, the Dispensary Lead actively contributes to the dispensary’s overall sales success. Key Responsibilities: Create an environment of “Patients First” focusing on excellent patient interaction Recognize and appropriately respond to the patients with ease and compassion Maintain the highest level of confidentiality with patient information and interactions Multi‑task, think critically and work quickly to resolve problems as they arise Create and execute patient orders based on physician recommendations and accurately deduct the amount from the Office of Medical Marijuana Use Registry (OMMUR) Keep current with company policies and procedures Responsible for either opening or closing of dispensary (key holder) Balance cash and product inventory as part of daily closing procedure Observing and participating in patient services during consultation and sale Maintain accountability of all team members, in relation to specific job description Other duties as assigned by Manager Requirements: High School Diploma or equivalent Must be at least 21 years of age Recent and relevant hospitality and/or retail experience required Must have reliable transportation 2+ year customer service Strong customer service skills Must possess a positive and professional attitude Ability to quickly learn and apply new technologies and systems Minimum Qualifications: Experience in hospitality service and/or high‑volume retail environment Bachelor’s degree or equivalent preferred 1 – 3 years in a retail environment managing a team Knowledge of local and state laws and regulations pertaining to medical marijuana, a plus Experience working with Excel, POS, and inventory management control systems Strong interpersonal skills Must be 21 years of age or older. Ganjier Certification preferred Starting Pay Rate: $17/hr Equal Opportunity Employment GrowHealthy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GrowHealthy complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GrowHealthy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. #J-18808-Ljbffr