Lead Field Service Technician

Job DescriptionJob DescriptionOverviewRecognized by Clarivate, Forbes, the Human Rights Campaign, and Military Friendly® for innovation, workplace excellence, inclusion, and veteran support.A global building automation and industrial technology company with 100+ years of history, 25,000+ patents, and 7,000+ engineers, operating across 70+ countries and 4 major business areas. Its technologies support industries including buildings, manufacturing, healthcare, data centers, and utilities worldwide.Benefits401(k) match: Employer matches 87.5% of the first 8% of eligible pay, up to 7% of base salary; generally fully vested after 3 years.Education support: Up to $5,250/year for eligible undergraduate programs and $7,500/year for graduate programs.Paid parental leave: 8 weeks (40 business days) for birth, adoption, or foster-care placement.Paid time off: 56 hours of paid sick time annually, plus vacation and 12 paid holidays.Health coverage: Medical, dental, and vision plans, including an HSA-eligible medical option and 100% in-network preventive care.HSA & FSA: Tax-advantaged accounts for eligible healthcare, dental, vision, and dependent-care expenses.Disability coverage: Short-Term Disability provides 100% of base pay for up to 8 weeks, then 70% through week 26; Long-Term Disability provides 60% of base pay after Short-Term Disability.Employee support: Company-paid with 8 sessions per issue per year, plus health and wellness resources.Employee support: Company-paid Employee Assistance Program with 8 sessions per issue per year, plus health and wellness resources.Insurance & discounts: Company-paid basic life insurance of 1× annual base pay, Accidental Death & Dismemberment coverage, Business Travel Accident Insurance, and employee discounts.Benefits may vary by location, position, employee classification, and eligibility.Qualifications Completion of the NICET 1 and NICET 2 Certification6 years of programming experience utilizing Verifier or similar software.6 years of experience in field service or technical support roles.6 years of experience troubleshooting and resolving complex technical issues efficiently.6 years of experience utilizing diagnostic tools and service management software to support field operations.Responsibilities Lead and perform complex field service tasks including installation, maintenance, and repair of Honeywell products and systems.Provide technical guidance and mentorship to junior field service technicians to enhance team performance and skills.Ensure compliance with company policies, safety regulations, and quality standards during all field service activities.Collaborate with internal teams and customers to resolve technical issues and improve service delivery.Document service activities accurately and report on service performance metrics.